Customer Success Manager

At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes. As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience. You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow. What You'll Do Manage and grow relationships with a portfolio of customers throughout their lifecycle. Drive product, program adoption and customer engagement to maximize long-term success. Lead mid-market customer renewals while supporting enterprise renewal efforts. Conduct regular business reviews and strategic check-ins with customer stakeholders. Monitor customer health, proactively identify risks, and develop success plans. Partner with internal teams to advocate for customers and ensure timely issue resolution. Identify expansion opportunities and collaborate with Sales on account growth and strategic account plans. Maintain accurate customer data and success plans within CRM. What We're Looking For Experience in Customer Success, Account Management, or a customer-facing SaaS role. Strong relationship-building, presentation and communication skills with the ability to influence stakeholders. Proven success managing customer renewals, retention, and adoption. Ability to balance multiple customer priorities in a fast-paced environment. Experience using CRM platforms and customer success tools. A proactive, collaborative mindset with a passion for helping customers succeed. Why Convey? At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building relationships, solving problems, and helping customers get the most out of technology, we'd love to hear from you. Apply today or reach out to learn more! US-BASED ROLES ONLY - BENEFITS Fully covered Medical, Dental, and Vision coverage for employees Cost share for dependents 401(K) plan with company match Fully covered STD/LTD Employee Assistance Program (EAP) Paid Maternity Leave 12 weeks of paid parental leave for birthing parent Paid Paternity Leave Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st On-site gym available for free use in Denver, CO for employees based in the Denver area Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.