Customer Success Manager

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction. Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes. Mission As a Customer Success Manager , your role is to oversee and drive the success of the client. You enable, support, and provide oversight for the customer or partner making sure they are able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams and help showcase, within their organization, the benefits and measurable value the solution brings, turning early wins into long-term, organization-wide success. What you would do on a daily basis: Reviewing progress of the customer / partner team against the agreed plan and roadmap. Identifying friction points and blockers, and helping the customer / partner team work through them. Working with the product team on identified platform issues to drive resolution. Understanding the client's pain points and demonstrating the value the platform delivers against their business objectives - including giving candid, honest feedback when something isn't working, not just reporting good news. Acting as the client's main point of contact for adoption and value realization, working in parallel with the delivery/configuration team that handles the technical implementation. Identifying growth and upsell opportunities within the client's organization and partnering with the Sales team to pursue them. Putting the client's needs first. Who you are: Minimum 4 years experience as a Customer Success Manager, Account Manager, or another client-facing role - ideally with a track record of growing account value over time. Business-first mindset: able to understand the client's strategic objectives and use cases, and to grasp the platform's concepts well enough to speak to them confidently. A working/conceptual technical understanding is expected. Strong analytical skills, with the ability to translate the value you've delivered into concrete, quantifiable terms (e.g., expanded usage, cost savings, ROI). Comfortable working with ambiguity and evolving processes, taking ownership and making decisions quickly in a fast-changing, early-stage environment. Excellent English verbal and written communication/presentation skills, particularly for articulating client value tangibly to both the client and internal stakeholders. Nice to have: Prior exposure to agentic AI, AI platforms, or enterprise SaaS products. Experience working across multiple industries/verticals. Background helping build or scale Customer Success processes and playbooks from scratch in an early-stage or high-growth company. What's in it for you: Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product. Work directly with the tech and business leadership of European and American companies to transform digital experiences. Direct involvement in further building the team & the culture. Early-stage equity package to be considered. Location: Bucharest, with occasional international travel