Customer Success Manager

Help Europe’s biggest building waste less energy. Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen, we need you! ‍ We're looking for a Customer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform. ‍ About Enersee We don't like waste. Waste of time, energy, water, and efficiency. That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful. Why this role matters Customer Success at Enersee is not “support.” It’s strategy, growth, and trust-building . ‍ You’ll be the face and voice of Enersee to some of Europe’s biggest brands. Think Lidl, Ahold Delhaize, Veolia, Stad Kortrijk , and more. Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company. ‍ What you’ll do Be the go-to person for our enterprise clients, building strong, strategic partnerships. Own onboarding together with our product team: align stakeholders, set up integrations, and define goals. Translate customer goals into real outcomes (and growing contracts). Design business cases to help clients scale from pilot to full rollout. Spot opportunities to expand usage, drive renewals, and increase client impact. And then act on them. Collect and organize feedback from users, feeding insights back to product and tech teams. Build dashboards in HubSpot to track revenue and expansion. Shape and scale our Customer Success practices as we grow.‍ Our Ideal hire We’re building a team of brilliant, ambitious people who want to do meaningful work. You might be a match if you’re a curious thinker and a fast do-er, with: ‍ Experience in Customer Success, Account Management, or a related role in a tech startup, scale-up, or comparable (Enterprise) clients. A proactive mindset: you don’t wait for problems to solve them. You work as a leader in CSM: don’t have a proces yet? You create it. Running into the same challenges? You fix them. Great comms skills. You can simplify complex ideas for any audience. Strategic thinking & commercial instincts . Spot opportunities and seize them. Analytical skills: you love digging into customer data & feedback. A strong interest in energy, sustainability, and tech (Energy experience = big plus!) Fluent English + one other EU language (Dutch, French, or German preferred) Experience with Hubspot, Mixpanel, Intercom, or BI tools is a plus. ‍ Don’t check every box? Smart people don’t always follow straight lines. If you believe in what we’re doing and think you can help us grow, we want to hear from you. 🚀 What we offer you in return We want you to grow with us and benefit from the impact you make. Compensation > €4500,- tot 5500,- gross base salary per month, excluding holiday allowance (but it also highly depends on what you bring to the table) > Performance bonus (up to €25K/year) > Stock options. You grow, we grow Benefits (Belgian-style!) > 13th month salary + double vacation pay > Company car (worth €35–50K) or mobility budget + extra salary > Charging card for your EV (also usable privately) > Meal vouchers (€8/day) > Charging card for your EV (also usable privately) > Hospital insurance for you (free) + discounts for family > Laptop + smartphone, incl. €30/month for phone & internet ‍ ‍ Want to help build the clean energy future through tech, partnerships, and purpose? Apply now and let’s talk. Also, feel free to directly reach out to our Recruitment: [email protected] - she is eager to have a chat!