Customer Success Manager

Job Summary: WHO WE ARE Are you passionate about marketing, technology and helping businesses connect with the right people at the right time? ClickDimensions exists to make marketing and revenue technology simple, affordable and accessible so every company can drive growth through better customer engagement. We believe that growth creates opportunity for the individuals, companies and communities we serve. WHAT WE ARE LOOKING FOR It’s an exciting time for the Customer Success organization as we enter a new chapter of our company’s evolution. The opportunity for career growth, genuine personal impact and being a master of your own professional destiny awaits the right candidate. If you’re hungry for a role and organization that allows you to bring your whole self to work, rewards initiative and has a bias for action – we may be for you. The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer and channel partner lifecycle and into renewal. Additionally, this role is responsible for the proactive monitoring of assigned accounts, success of the relationship, and charged with reducing churn for the business. The CSM will seek to understand and align client and partner goals with the ClickDimensions solution creating advocates and helping drive business outcomes through the value of our product offering. ClickDimensions CSMs are our clients’ strategic advisors, who think about alternative outcomes to help solve problems and advise on solutions to deliver value. Job Description: YOUR DAY TO DAY Serve as the marketing automation and best practices consultant for new customers and ClickDimensions Partners by guiding them through ClickDimensions Experience with the goal of understanding their Business Objectives and helping them successfully align ClickDimensions with their goals Partner with an Onboarding Specialist to ensure a smooth handoff of the client through the initial setup of ClickDimensions Communication and delivery of ClickDimensions’ value proposition to drive relationships and create advocates within partner organizations Proactively monitor partner & customer accounts based on their defined success plans and provide guidance/advice based on marketing best-practices as needed Prepare and conduct regular success checkpoints and business reviews with key client and partner contacts to ensure adoption of and success with ClickDimensions, provide recommendations for improvement, as well as continued re-alignment of goals Actively manage a book of customers efficiently, remaining organized and prioritizing customer escalations appropriately Responsible for identifying at-risk accounts and implementing effective response actions to ensure customer success, satisfaction retention with ClickDimensions Communicate with account management throughout the customer lifecycle to identify areas of cross-“tell” and upsell and with the objective of minimizing customer churn Serve as a strategic advisor to ClickDimensions clients WHAT YOU BRING TO CLICKDIMENSIONS 2+ years marketing automation/Microsoft channel experience AND/OR 2+ years account management or other client-facing experience Clear understanding of marketing, sales processes and best practices (or equivalent) Ability to lead, own, and manage processes as well as customer and partner relationships Comfortable presenting and running online meetings to all levels of an organization Strong aptitude for self-directed work Able to analyze, interpret, and leverage data in business recommendations Excellent written and verbal communication skills Ability to build trusted relationships Bachelor’s Degree in a relevant field of study strongly preferred. Microsoft reseller and partner channel, Dynamics 365 for Sales, Power Platform, and Microsoft365 experience a plus Client-side marketing experience a plus WHY YOU WANT TO WORK HERE Remote first environment Generous paid time off policy Celebrate your birthday with an additional day off! Home office monthly stipend Fitness reimbursement Quarterly bonuses Competitive insurance and 401K matching Worker Type: Regular Number of Openings Available: 0