Customer Success Manager

About the Role As a Customer Success Manager at JustAI, you are the strategic partner and trusted advisor for some of the world's leading consumer brands. You'll work directly with lifecycle, growth, CRM, and product marketing teams to help them unlock measurable business outcomes using AI-powered lifecycle marketing. From onboarding and activation to retention and monetization, you'll guide customers through the transformation from traditional campaign-based marketing to always-on, AI-optimized customer journeys. This role sits at the intersection of customer success, lifecycle strategy, and product innovation. You will: Own executive and day-to-day customer relationships Help customers achieve measurable business outcomes and ROI Drive adoption of AI-powered decisioning across lifecycle programs Influence product direction through direct customer feedback Identify opportunities for expansion, renewals, and long-term growth If you enjoy solving complex marketing challenges, building strong customer partnerships, and helping shape the future of AI-powered marketing, we'd love to meet you. --- What You'll Do 1. Own Strategic Customer Relationships Serve as the primary point of contact for a portfolio of enterprise customers Build trusted relationships with lifecycle, CRM, growth, and product marketing leaders Lead business reviews, strategic planning sessions, and executive stakeholder conversations Ensure customers achieve their desired outcomes and realize measurable value from JustAI 2. Drive Customer Success and Outcomes Develop success plans aligned to customer business goals Monitor performance, adoption, and health across accounts Identify opportunities to improve campaign performance, engagement, retention, and revenue Proactively address risks before they impact customer outcomes 3. Partner on Lifecycle Marketing Strategy Advise customers on activation, engagement, retention, and monetization strategies Help identify high-impact lifecycle opportunities across email, push, in-app, SMS, and other channels Share best practices and strategic recommendations informed by cross-customer learnings Help customers evolve from campaign-centric execution to continuous optimization 4. Drive Adoption of AI-Powered Marketing Guide customers in implementing and scaling JustAI across use cases Help teams operationalize experimentation, personalization, and AI decisioning Train customers on new features and emerging AI capabilities Champion innovative approaches that go beyond traditional lifecycle playbooks 5. Expand and Grow Accounts Identify opportunities to expand into new teams, channels, and business units Partner with Sales on renewals, upsells, and strategic account growth Build champions and executive sponsors within customer organizations Ensure customers view JustAI as a long-term strategic partner 6. Shape the Product Collect and synthesize customer feedback Partner closely with Product and Engineering to improve the platform Advocate for customer needs and influence roadmap priorities Help define best practices for AI-powered lifecycle marketing --- What Success Looks Like First 30 Days Learn the JustAI platform, customer workflows, and lifecycle marketing methodology Shadow customer calls and business reviews Develop a deep understanding of customer goals, use cases, and success metrics Begin owning portions of customer engagements Days 30–60 Independently manage a portfolio of customer accounts Lead weekly customer meetings and strategic reviews Drive adoption of key workflows and capabilities Identify opportunities for optimization and expansion Days 60–90 Become a trusted advisor to customers Drive measurable customer outcomes and ROI Successfully manage renewals and expansion conversations Contribute customer insights that influence product development --- About You Experience 3–8 years in Customer Success, Lifecycle Marketing, CRM, Growth, Consulting, or related roles Experience managing enterprise customer relationships Strong understanding of lifecycle marketing and customer engagement strategies Experience working with B2C products and high-scale customer journeys Skills Excellent communication and stakeholder management skills Ability to translate business goals into actionable strategies Comfortable analyzing data and communicating insights Strong project management and organizational skills Ability to navigate both strategic and technical conversations Mindset Customer-obsessed and outcome-oriented Curious about AI and excited by emerging technologies Proactive, resourceful, and highly accountable Comfortable operating in ambiguity and fast-moving environments Focused on delivering measurable business impact, not just completing tasks --- Why This Role is Different Most Customer Success roles focus on adoption and support. At JustAI, you'll help define how modern lifecycle marketing is done. You'll work directly with some of the most sophisticated marketing teams in the world, helping them rethink how they engage customers using AI. You'll influence strategy, shape product direction, and drive measurable business outcomes. This role is about: Driving business impact, not just product usage Acting as a strategic advisor, not a support function Helping customers build competitive advantages through AI Shaping the future of lifecycle marketing You'll be on the front lines of one of the biggest shifts happening in marketing today.