Customer Success Manager

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue. What You’ll Do: Customer Onboarding : Lead smooth and impactful onboarding experiences that set customers up for long-term success. Retention Strategy : Design and execute strategies to minimize churn and improve customer retention. Relationship Building : Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support. Request Management : Ensure customer requests are addressed efficiently by coordinating with internal teams. Advocate for Customers : Represent customer needs and feedback within Sendblue to inform product development and business strategy. Insights and Reporting : Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction. Upsell Opportunities : Identify and recommend new product features or upgrades that align with customer growth goals. What We’re Looking For: **Experience with CRM systems (GoHighLevel, Close.io , Hubspot preferred). **Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms. Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred). Exceptional communication and interpersonal skills with the ability to build rapport quickly. Proven ability to manage multiple customer relationships and prioritize effectively. A proactive and problem-solving mindset with a “figure-it-out” attitude. Passion for our technology and intuitive understanding of why customers need it. What We Offer: Competitive salary and performance-based bonuses. A high-energy and fast-moving environment. Comprehensive health benefits and unlimited PTO. Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!