Customer Success Manager

IMPORTANT: PLEASE READ THE ENTIRE JOB DESCRIPTION AND COMPLETE REQUIRED TASK AT THE END OR YOUR APPLICATION WILL NOT BE CONSIDERED!!

About Highstoke Media:

Highstoke Media is a dynamic digital marketing agency specializing in the luxury beauty and advanced aesthetics niche. Established in 2018, we are a fully remote, US-based company enjoying rapid growth. Our team of over 25 professionals spans globally. We value driven candidates who thrive in a flexible, fun remote work environment.

Job Purpose:

The Customer Success Manager / Account Manager will serve as the primary point of contact for our clients, ensuring their success by providing ongoing coaching, support, and guidance. This role is critical in maintaining strong client relationships, addressing challenges, and helping clients optimize the impact of our services. You will manage a book individual clients, ensuring they achieve their desired outcomes while effectively handling any client situations that arise.

What This Job Entails:

• Managing and nurturing client relationships as the main point of contact, ensuring satisfaction and success throughout their journey.
• Providing personalized coaching to help clients achieve their business goals, guiding them on best practices for maximizing the effectiveness of our services.
• Addressing client challenges and urgent 'fires' with poise and problem-solving expertise.
• Conducting regular check-ins with clients via Zoom to review progress and ensure alignment with their objectives.
• Juggling multiple client accounts with ease, staying organized and responsive in a fast-paced environment.
• Collaborating with internal teams to ensure seamless communication and support for clients.
• Collecting and analyzing client feedback to continually improve the client experience.

Requirements:

• Exceptional interpersonal, verbal, and written communication skills in English.
• Experience in hosting and managing multiple Zoom meetings daily.
• Strong technical acumen with the ability to troubleshoot and use software tools efficiently.
• Proven ability to handle multiple client accounts and projects simultaneously while meeting deadlines.
• Excellent problem-solving skills and ability to address client issues effectively, especially under pressure.
• Ability to multi-task and stay organized in a dynamic, fast-paced environment.
• 2-3+ years in a customer-facing role, ideally in customer success or account management.
• Experience with project management software such as Asana, Slack, and ClickUp.
• Familiarity with digital marketing fundamentals is a plus.
• Tech-savvy with a background in CRM systems and basic marketing software.
• Background in the beauty/permanent makeup industry is advantageous.

Highly Recommended Experience:

• 2-3+ years in a similar customer success or account management role, ideally in marketing or advertising.
• Experience with Facebook Ads, Google Ads, and other digital advertising platforms highly preferred
• 2-3+ years working in a USA-based company (for cultural and communication nuances).
• Experience in a beauty-related industry

Benefits:

• Fully remote position—work from anywhere in the world.
• Competitive compensation, tailored based on experience.
• Access to world-class training and education in advertising and marketing.
• Part of a laid-back, yet professional startup environment.
• Anticipated company growth beyond 200% in the coming year.
• Flexible time off policy.

Job Type: Full-time (40+ Hours / Week)

Pay: $9.00-$15.00 USD / Hour (depending on experience)

Including:

• Weekly incentives and commissions
• Performance based bonuses & raises

Expectations:

This role is both demanding and rewarding, tailored for individuals who thrive in a dynamic, fast-paced environment. Our Customer Success Manager will have a full schedule, regularly meeting with clients to ensure their satisfaction and long-term success. We require someone who is exceptionally organized and excels in time management.

At Highstoke Media, we are not just offering a job; we are offering a career. If you're looking for an easy, clock-in/clock-out job, this will not be the right fit. We are looking for someone eager to grow with us long-term and be part of a groundbreaking movement in the luxury beauty and events industry. If you're committed to making a significant impact and advancing your career within a vibrant company, we would love to meet you.

Join Us:

If you are a driven individual who thrives in a fast-paced, client-facing role and is eager to make a significant impact, we would love to hear from you. Join us at Highstoke Media and be part of our success story.

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EXTREMELY IMPORTANT LAST STEPS:

Step 1) Make sure you attach an English resume to this application.

Step 2) Please visit the link below and fill out the entire form which includes a small task. http://bit.ly/hsmclientsuccessjob

Note: Your application WILL NOT be considered if you do not complete this form.