Customer Success Manager

Company Description Koenig Solutions Pvt. Ltd. is a global IT training and education provider, founded in 1993 and now present in over 12 countries. The company partners with leading technology providers such as Microsoft, AWS, and Oracle to deliver up-to-date and industry-relevant training across more than 5000 courses. With over 300 experienced trainers and innovative offerings like AI-driven personalization and the Fluid Classroom Concept, Koenig focuses on flexible and accessible learning through options such as live online, classroom, Fly-me-a-Trainer, and self-paced formats. Guided by a vision of creating a more just and prosperous world, Koenig is committed to helping individuals achieve their Money, Respect, and Peace of Mind (MRP) goals through skill development. The organization has been recognized as Microsoft’s Learning Partner of the Year and holds multiple awards and records for excellence in training.
Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring that learners and corporate clients derive maximum value from Koenig’s training solutions. This role includes onboarding new customers, understanding their learning objectives, and recommending appropriate courses and learning formats. The Customer Success Manager will monitor customer engagement and satisfaction, proactively address concerns, and coordinate with internal teams to resolve issues and improve the overall customer experience. Day-to-day activities involve maintaining strong relationships with customers, analyzing usage and performance data, preparing progress reports, and identifying opportunities to enhance customer retention. The role also includes gathering feedback to drive continuous improvement in services and supporting sales and training teams with insights that promote long-term customer success.
Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering high-quality experiences.
• Relationship-building capabilities, including Customer Retention and Relationship Building, to nurture long-term partnerships with individual learners and organizations.
• Solid Analytical Skills to interpret customer data, track key metrics, and make informed recommendations for improving outcomes.
• Experience in a customer success, account management, or client-facing role, preferably within EdTech, training, or IT services.
• Excellent written and verbal communication skills in English, with the ability to explain complex concepts clearly and professionally.
• Ability to work independently in a remote environment, manage multiple accounts, and prioritize tasks effectively.
• Comfort using CRM tools, learning management systems, and collaboration platforms to manage customer interactions and track activity.
• Bachelor’s degree in business, communications, education, information technology, or a related field, or equivalent practical experience.