Customer Success Manager

Customer Success Manager

A high-growth, VC-backed SaaS company hiring its founding India customer success team

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company

A high-growth, venture-backed SaaS company is building its India customer success team and has partnered with Flexiple to hire. You will own real accounts and real retention from day one, shaping how the company keeps its customers growing. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Success Manager, you will own a portfolio of accounts from onboarding through renewal, driving adoption, retention, and expansion through trusted relationships.

Key Responsibilities

Account Ownership

• Own onboarding, adoption, and ongoing health for a book of accounts
• Build relationships with customers and become their trusted advisor
• Drive renewals and surface expansion opportunities

Retention & Insight

• Track account health and act early on churn risk
• Bring customer feedback back to product and leadership
• Run reviews and share clear account updates with stakeholders

Ideal Candidate Profile

• 3 to 7 years in customer success, account management, or a related role
• A track record of retaining and growing customer accounts
• Strong communication, relationship, and problem-solving skills
• Comfort with CRM and success tools and a reliable remote-work setup

Preferred Qualifications

• Experience in B2B SaaS or with global or US or UK customers
• Familiarity with tools such as HubSpot, Salesforce, or Gainsight
• Comfort with a partial US or UK time-zone overlap

What We Offer

• A founding customer success seat with a high-growth SaaS company
• Remote-friendly, pan-India hiring with long-term placement
• High ownership and a clear path to grow with the team
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit