Location: Based in Belgium, with telework flexibility.
Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.
We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.
In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.
Experience: ideally 2-4 years of experience in a similar role
Languages: French and/or Dutch, very good level of English required.
Your Role
As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.
Your Responsibilities
Your main tasks will include:
Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
Contributing to documentation, best practices, and the optimization of CSM processes.
Our Package
A high-impact role in a fast-growing tech scale-up.
Ongoing training – online and at professional events – to develop your skills
An attractive package including meal vouchers, Alan health insurance, 13th month salary
A pleasant work environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.
A passionate, talented and friendly team
A very high degree of autonomy, a culture based on trust and results-oriented
An annual bonus linked to the achievement of collective and individual objectives
You are the right person for us if you have:
2 years of experience in Customer Success, ideally in B2B SaaS.
Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
Results-oriented approach and ability to structure measurable action plans.
Excellent written and oral communication skills and client relationship management.
Ability to understand and explain complex technical and marketing concepts.
Proficiency in French or Dutch, and a very good level of English.
Team spirit, autonomy, and a sense of initiative.
University degree in business management, marketing/communication, or equivalent.
Our Recruitment Process
Initial phone screening 30-minute discussion to confirm your expectations and ours.
Interview with a founder and a business team member in our offices, including a short case study.