Customer Success Manager

Role Description The Customer Success Manager at Binom AI is a remote, contract role focused on helping clients achieve measurable value from Binom AI’s products and services. In this position, the individual will manage a portfolio of customer accounts, guide onboarding and implementation, and provide ongoing support to ensure successful adoption. Daily responsibilities include monitoring customer health metrics, addressing inquiries, coordinating with product and technical teams on customer feedback, and proactively identifying opportunities to improve customer outcomes. The role also involves preparing and delivering regular business reviews, identifying renewal and expansion opportunities, and maintaining clear, timely communication with stakeholders across client organizations.

Qualifications

• Demonstrated ability to drive Customer Satisfaction through responsive support, clear communication, and consistent follow-through.
• Strong Analytical Skills to interpret customer data, usage patterns, and feedback, and translate these insights into actionable recommendations.
• Experience with Customer Retention strategies, including renewal management, risk identification, and proactive engagement plans.
• Proven Relationship Building skills, with the ability to establish trust, manage expectations, and collaborate effectively with diverse customer stakeholders.
• Background in Customer Service, including handling complex inquiries, resolving issues, and maintaining a professional, customer-centric attitude.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in accessible language.
• Prior experience in customer success, account management, or a similar client-facing role, ideally within SaaS or data/AI-driven products.
• Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities in a remote environment.
• Comfort working with CRM or customer success platforms and standard productivity tools; familiarity with AI or data analytics solutions is a plus.
• Bachelor’s degree in Business, Communication, Information Systems, or related field, or equivalent practical experience.