Customer Success Manager

Who We Are At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level - whether it's cash, cheque, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 27,000 schools across North America trust KEV to manage over $8 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. It's how we help schools stay compliant, reduce risk, and focus on what matters most, student success. Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K-12 in a world of tighter budgets, rising scrutiny, and fast-changing tech. We're headquartered in Toronto, with offices across North America. If you're excited by the idea of building tech that protects schools, empowers finance teams, and improves education through better systems, KEV is the place for you. This role is for an active vacancy. About the Role As a Customer Success Manager (CSM) , you will be the strategic partner and trusted advisor to a portfolio of KEV customers. You’ll work directly with district leaders to understand their goals, drive adoption and measurable value, strengthen relationships, and ensure customers are positioned for long-term success. This is more than a relationship-management role. You will own the customer experience, protect and grow recurring revenue, uncover expansion opportunities, and serve as the voice of the customer across KEV. You’ll collaborate closely with Sales, Support, Marketing, Product, and other teams to solve problems and create an exceptional customer experience. If you’re energized by building relationships, solving complex problems, and making a measurable impact, this is an opportunity to play a critical role in KEV’s growth. What You'll Do Own customer success and retention: Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset. Drive revenue: Deliver against renewal and payments-growth targets while identifying and generating qualified opportunities for expansion. Become a trusted advisor: Build strong relationships with district leadership and key stakeholders, becoming the person customers turn to for strategic guidance and problem-solving. Drive value and adoption: Understand each customer’s goals and help them maximize return on investment. Lead executive conversations: Conduct regular customer meetings and semi-annual business reviews with district and executive leadership, connecting KEV’s solutions to measurable business outcomes. Champion the customer: Bring customer feedback back to KEV and partner cross-functionally to drive meaningful improvements. Build customer advocates: Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other customer advocacy opportunities. Who You Are 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment. Experience with k-12 software a must A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders. Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes. A track record of driving product adoption, engagement, retention, and growth. Excellent written, verbal, and executive communication skills. Strong presentation, problem-solving, and influencing skills. The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams. Payments, accounting, or K–12 experience is an asset. What We Offer Competitive compensation – We believe in rewarding great work with fair, competitive pay. Meaningful benefits – Because your well-being matters; both at work and at home. Retirement Savings Support – We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S. Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses. Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week. Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food. Why You’ll Love Working at KEV Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education. The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters. Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way. Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you. Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series , stay aligned with Monthly Townhalls , and be inspired by the KEVite Awards , where top contributors are recognized by their peers. This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity. KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with your recruiter. KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. KEV may use AI-enabled tools to support components of our recruitment process. These tools are used to support human decision making. All hiring decisions are made by our People and Culture team in partnership with Hiring Managers. Visit our website for more information and details about working at KEV.