Customer Success Manager

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500. The Customer Success Manager will serve as the point of contact for the overall performance of the team. Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives. Make hiring decisions, schedule your team, and process payroll. Identify and groom promising talent on the team. Ensure that all members of the team are fully trained and up to date on all company initiatives. Train a team of trainers to assist with new hire and other ad hoc training. Administer Performance Improvement Plans when necessary to guide your team to perform up to standard. Telecommuting and working from home permitted. Must be fluent in Mandarin, both spoken and written. Requires a master’s degree in enterprise risk management or finance. No experience required, but must have graduate coursework in Insurance risk management and Operational risk management. The base salary is $247,333/year. TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.