Customer Success Manager

Patient Convert AI | Remote | Full-time

Here's what we won't say: "fast-paced environment." "Wear many hats." "Rockstar." You've read that ad a hundred times. This isn't it.

Here's what's actually true: this job sits where three things meet. Technology that connects a client's booking system, patient records, and CRM into one thing that works, not three logins and a spreadsheet nobody trusts. A human team that monitors and implements that connection from both sides, the nurture and calling side and the technical side. And the industry expertise that tells us what actually moves the needle for a wellness or aesthetics brand, not just what looks good on a dashboard.

Our clients are franchise and multi-location brands in IV therapy, cryotherapy, medspa, and dermatology. We do the hands-on work most companies in this space aren't willing to do - reconciling data across systems, tediously managing the CRM with tags and custom fields, persistently texting and calling leads to get them to walk through the door - while building the technology that makes that work faster and more accurate over time.

We're investing heavily in AI and in-house software to make that connection tighter, for our clients and for our own team, so less of your week goes to manually stitching data together and more of it goes to the parts of the job that actually need a person.

We're also, honestly, growing fast, and we're not done. Growing fast means the org chart six months from now doesn't fully exist yet. If you're the kind of person who wants to help build it instead of waiting for someone to hand you a title, that's the actual opportunity here, not a line about "unlimited growth potential," but a real, unwritten path for the people willing to do the work in front of them right now.

You'd own the relationship with a portfolio of those clients. Not "manage the account" in the vague sense, actually knowing, for each one, whether their booking rate is up or down this week, why, and what to do about it.

Some weeks it's clean: pull the numbers, run the call, everyone's happy. Other weeks a client doubles their location count and their booking system needs to talk to their patient records system in a way it never has before, and you're the person making sure that transition doesn't cost them a single lead.

We'll be straight with you: not everything here is fully built. Some of what you'll do is follow a playbook. Some of it is help write the playbook, because you're the first person who's hit that exact problem. And yes, we work hard, genuinely, not for show. The reason isn't hustle for its own sake. It's that when a client's booking rate drops, real locations and real front-desk staff feel it, and we take that personally. Caring about the client's actual result isn't a value on a wall here, it's the whole job. If that sounds stressful, this isn't your role. If it sounds like the interesting part, keep reading.

• Onboard new enterprise clients, sometimes one location, sometimes forty at once, and make sure every team, ours and theirs, is pulling in the same direction
• Own the numbers for your portfolio: lead volume, show rate, conversion, ROI, and know the story behind them, not just the dashboard
• Be the person a client calls when something's wrong, and ideally, the person who called them first because you saw it coming
• Push back on our own Tech and Marketing teams when something isn't working for your clients, you're their advocate internally, not just their contact externally
• Write the monthly report that actually gets read, not the one that gets skimmed
  

• You've done client-facing work before and you're tired of "customer success" roles that are really just customer babysitting
• You want ownership, not a script, a real portfolio, real ROI targets, and real say in how we improve
• You can hold a hard conversation with a client without flinching, and a hard conversation internally without going quiet
• You're comfortable being early. Figuring out the process is part of the job, not a bug in it
• You're willing to put in real hours when a client needs it, because you actually care whether they hit their numbers
  

• 3+ years in customer success, account management, or performance marketing
• Comfortable running a real portfolio of accounts, this is a volume role, not two or three white-glove clients
• Sharp with data. You should be the person in the room who says "actually, look at this number" first
• Bonus: healthcare, wellness, aesthetics, or franchise/multi-location experience. Bonus on top of that: you've heard of Zenoti, MindBody, or ModMed, GHL and didn't need it explained
  

• Fully remote, on a small team that actually talks to each other
• A direct line to leadership, no six layers between you and a decision
• First use of the internal AI tools we build, most of which exist because someone on a client-facing team hit a wall and we decided to fix it, not route around it
• A role that will look different in six months, because the company will too. That's not a threat, it's the opportunity: the people who lean into the growth end up owning more than the job description ever said
• Compensation with real performance upside, tied to the ROI you're actually driving

If you're looking for a role where you're trusted to own the outcome, not just manage the process, apply now!