Customer Success Manager

About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional. Customer Success Manager - Centric Shoppingfeed Location: Alicante, Spain (preferred hybrid model: 3 days/week in office) Alternative: Full remote may be considered for particularly strong or specialized candidates. Solution Focus: Shoppingfeed Region: Southern Europe At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and Digital Marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, or AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, or Criteo, in order to attract high-quality traffic to their eCommerce websites. With the objective of building customer loyalty throughout their experience with our platform, the “Customer Success” team was created. This department operates between two worlds, interacting closely with the Product, Support, Sales, and Marketing divisions. To provide a closer service to our Southern Europe customers, we are currently looking to hire a new Customer Success Manager for our Alicante office. Job Responsibilities Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform. Ensure merchants and brands are fully aware of and able to use all the features offered by our solution. Respond to customer questions and issues while ensuring a high level of customer satisfaction. Act as a liaison with the technical support team when merchant issues go beyond functional support. Build and maintain long-term relationships based on trust while advising merchants from a strategic perspective. Help customers optimize their revenue according to their needs, business sector, and market opportunities. Represent the voice of the customer internally to help improve and develop the platform. Maintain a very low churn rate and increase revenue within the assigned customer portfolio. Required Skills Educational background related to Marketing, eCommerce, Languages, Communication, Technology, or a related field is highly valued. Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc. Languages Italian: Fluent (required) Spanish: Fluent (required) English: Fluent (required for communication with international Centric Shoppingfeed and Centric Software teams) Additional Languages (Nice to Have) Portuguese French Profile We are looking for a customer-focused professional who enjoys challenges and teamwork, with excellent interpersonal and communication skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously. Experience in one or more of the following areas is highly valued: Customer Success, Account Management, or Client Services within a SaaS environment eCommerce platforms, online retail, or digital marketplaces Digital marketing, product feeds, or performance marketing solutions Previous experience with marketplace integrations or the Centric Shoppingfeed platform is not required, but would be considered a strong advantage. A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform. Recruitment Process Please apply directly through Centric's career page (Workday Link) or LinkedIn job posting and specify your motivations (CV required). Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.