Customer Success Manager

Customer Success Manager Customer Success at Pihr sits at the intersection of customer outcomes, product adoption and sustainable growth. As Customer Success Manager at Pihr, you will take end-to-end responsibility for a portfolio of customers throughout their journey with Pihr. You will combine business understanding, relationship management and hands-on execution to create direction, maintain momentum and develop each customer relationship over time. This is a role for someone who enjoys working close to customers, navigating multiple priorities and turning insight into action. You will join a collaborative Customer Success team and contribute to how we work as Pihr continues to scale. Your role You will: Own and develop a portfolio of customers throughout their journey with Pihr Drive adoption and help customers turn pay equity insights into meaningful action Build trusted relationships with operational users and senior decision-makers Lead renewals and identify relevant opportunities across products, services, markets and group companies Maintain a clear view of customer health, risks and development opportunities Work closely with Sales, Advisory and Product to strengthen the customer experience Help develop scalable CS processes, playbooks and AI-enabled ways of working Who you are You are commercially minded, curious and comfortable taking responsibility for outcomes. You enjoy helping customers succeed and understand that strong relationships are built through relevance, trust and consistent execution. You recognise when there is an opportunity to develop a relationship and are confident discussing value, pricing and next steps. You bring energy to your work, create momentum and remain structured when managing several priorities at once. You have experience from Customer Success, Account Management, B2B SaaS, consulting or another fast-moving, customer-facing environment. More important than your exact background is that you: Combine strong relationship-building with sound commercial judgement Move comfortably between strategic dialogue and hands-on execution Take initiative and turn insight into action Work effectively both independently and as part of a close team Maintain structure without losing pace or focus Want to grow towards managing larger and more strategic accounts Communicate confidently in Swedish and English Why Pihr? You will join a growing SaaS company working with one of the most important HR and business topics of our time: equal pay and pay transparency. Founded in Sweden in 2012, Pihr combines advanced analytics with practical workflows that help HR teams move from insight to action. The platform is complemented by rewards advisory to support organisations in building fair and transparent pay structures. Today, more than 500 organisations use Pihr across multiple markets, analysing over 2 million salaries annually. This is an opportunity to have a real influence – on our customers, our commercial growth and how Customer Success at Pihr develops as we scale. Avdelning Customer Success Role Customer Success Manager Locations Stockholm Remote status Hybrid Stockholm About Pihr The global gender pay gap is 23 %. At the current pace, it will take more than 250 years until men and women are paid equally. We want to change this. Pihr is a SaaS company on a mission to help organizations close the gender pay gap and achieve pay equity through market-leading technology and advisory services. The company was founded in Sweden in 2012 with a belief that anything is possible. In July 2024, Northern Europe's leading technology investor, Monterro, acquired Pihr and is now the majority owner of the company. Today, our powerful software is used in more than 50 countries and analyses more than 2.5 million salaries annually. Together with more than 500 clients, we are committed to making a positive change towards workplace fairness. Founded in 2012, Stockholm Applicant tracking system by Teamtailor