Customer Success Manager

Customer Success Manager

Company: Neatmetric

Location: Remote

Employment Type: Full-Time

Neatmetric is looking for a Customer Success Manager to join our growing team.

We’re seeking a client-focused professional who can build strong relationships, support the successful delivery of digital marketing services, and help drive client satisfaction, retention, and account growth.

What you’ll do:

Serve as the main point of contact for assigned clients

Build and maintain strong client relationships

Coordinate with internal teams to ensure timely and effective campaign execution

Lead client onboarding, regular check-ins, and performance review meetings

Monitor account health and proactively address client concerns

Identify opportunities for account growth through upselling and cross-selling

Communicate campaign performance, insights, and recommendations clearly and professionally

What we’re looking for:

2–5 years of experience in customer success, account management, client servicing, or a similar role

Experience in a digital marketing agency or related environment is preferred

Strong understanding of digital marketing services such as SEO, paid media, social media, content, and reporting

Excellent English communication and relationship management skills

Strong organizational, problem-solving, and stakeholder management abilities

Experience with CRM, project management, and reporting tools is a plus

Experience working with international clients or remote teams is an advantage

If you’re passionate about client success and want to be part of a results-driven digital marketing agency, we’d love to hear from you.

Apply here:

https://forms.clickup.com/90131276577/f/2ky3w8t1-1513/4PM1NNL5VNOQEAX92F?Source%20Of%20Application=LinkedIn