Customer Success Manager

Description

Our client is seeking a Customer Success/Account Manager to join their Compliance Advisory Services team. As a member of the team, you will lead new customer implementations and provide ongoing customer support while owning the customer relationship end to end. You will delegate tasks across Technical, Regulatory, and Data Services resources, serve as project manager on implementations, guide customers through annual compliance reporting seasons, and conduct proactive business reviews to ensure optimal compliance reporting outcomes. You will maintain expertise in aggregate spend business and regulatory requirements as well as their compliance reporting application. This is a highly collaborative role requiring strong customer service instincts, excellent communication skills, and the ability to manage multiple priorities in a fast paced environment.

Skills

account management, customer success, project management, customer relationship management, implementation management, written & verbal skills, written and oral communication, pharmaceutical industry, medical device industry, healthcare compliance, aggregate spend, transparency reporting, jira, confluence, monday.com, sunshine act

Top Skills Details

account management,customer success,project management,customer relationship management,implementation management,written & verbal skills,written and oral communication

Additional Skills & Qualifications

The ideal candidate has 2 plus years of account management or customer success experience with strong project management skills and the ability to manage multiple customer relationships simultaneously. Pharmaceutical or medical device industry experience is strongly preferred. Experience with aggregate spend, transparency reporting, or healthcare compliance is a significant differentiator. Candidate must be comfortable in a customer facing role managing implementations, leading support meetings, and guiding clients through annual compliance reporting seasons. Strong written and oral communication is non negotiable. JIRA, Confluence, and Monday.com experience is a plus. Bachelor's degree required. Local to Mount Arlington NJ with onsite presence expected.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Mount Arlington, NJ.

Pay and Benefits

The pay range for this position is $38.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Mount Arlington,NJ.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.