Customer Success Manager

Build lasting customer partnerships in retail, mobility and energy

Our client, RetailSonar, is a fast-growing European technology company specialising in location intelligence. Through innovative software and data-driven insights, the organisation helps customers make smarter strategic decisions regarding growth, expansion and investment.

To support its continued growth, RetailSonar is looking to strengthen its Customer Success team with 2 Customer Success Managers.

While both roles share a strong focus on customer success, relationship management and strategic consulting, they serve different customer segments:

• Customer Success Manager (Retail): supporting Belgian & French retail and service sector clients, with a strong focus on the Belgian & French market. Fluency in Dutch and French is essential. Travelling to Paris now and then.
• Customer Success Manager (ChargePlanner): supporting international customers active in EV charging, mobility and energy infrastructure. Experience or affinity with the e-mobility or energy sector is considered a strong asset.

The role

As a Customer Success Manager, you will act as a trusted advisor for a portfolio of customers. You will guide clients throughout their entire journey, from onboarding and training to long-term partnership development and strategic reviews.

Your objective is to ensure customers achieve maximum value from the platform while building strong and sustainable relationships.

Your responsibilities include:

• Building and maintaining long-term customer relationships.
• Acting as the primary point of contact for a portfolio of accounts.
• Supporting onboarding and adoption of the platform.
• Delivering training sessions, workshops and customer presentations.
• Leading customer reviews and strategic business discussions.
• Understanding customer objectives and translating them into practical solutions.
• Monitoring customer engagement and satisfaction.
• Identifying opportunities to further strengthen customer success.
• Collaborating closely with internal teams to deliver an outstanding customer experience.

Your profile

We are looking for professionals who genuinely enjoy working with customers and who are motivated by creating long-term value and partnerships.

You bring:

• A Master's degree or equivalent level of thinking.
• Approximately 2 to 5 years of experience in Customer Success, Consulting, Account Management or another customer-facing role.
• Strong relationship-building and stakeholder management skills.
• The confidence to engage with senior decision-makers and executives.
• Excellent communication and presentation skills.
• A proactive and solution-oriented mindset.
• Strong business acumen and curiosity to understand customer challenges.
• Experience in a SaaS, technology, consulting or data-driven environment is an advantage.

For the Retail position

• Fluent Dutch and French are essential.
• Experience in retail, customer success or business consulting is considered a plus.

For the ChargePlanner position

• Fluent Dutch and English are required.
• Experience in, or a strong affinity with, mobility, EV charging, energy or sustainability is considered an asset.

What's in it for you?

This opportunity offers the chance to join an innovative and international organisation where technology, customer success and business impact go hand in hand.

You can expect:

• A highly visible customer-facing role with genuine impact.
• Exposure to leading organisations across Europe.
• A collaborative and entrepreneurial culture.
• Structured onboarding and ongoing development opportunities.
• Flexible working arrangements and hybrid working (2 office days/3 days home office).
• Competitive compensation and an attractive benefits package.
• The opportunity to contribute to innovative projects in retail, mobility and energy.

Interested?

Do you enjoy building trusted relationships, understanding customer needs and helping organisations succeed?

Whether your passion lies in retail and customer intelligence or in the future of mobility and energy infrastructure, we'd love to hear from you.

Apply today and become part of a team that helps customers make better decisions and achieve lasting success.