Customer Success Manager

About Zealie LLC

Zealie is a fast-growing Medical Billing company specializing in the Behavioral Healthcare industry. Our clients are substance use disorder treatment, addiction recovery, and mental health treatment centers that are saving lives on a daily basis. Our state of the art proprietary technology provides data analytics and revenue prediction tools to our clients to help them make strategic business decisions to grow their business. We are committed to delivering exceptional products and services to our clients and believe that our team plays a crucial role in achieving this mission. We are seeking motivated individuals with a desire to be a part of a winning team.

Job Summary

As a Customer Success Manager, you will be Zealie’s main point of contact to our customers. Your primary goal will be to ensure customer satisfaction and retention through proactive support and relationship management. You will work closely with the internal teams to make sure all aspects of customer onboarding and ongoing support is met. You would understand customers’ needs, and guide them through their journey with our products and services.

Responsibilities:

• Work closely with the onboarding team to acclimate a new client when the contract is signed.
• Responsible for ensuring a smooth transition to becoming an active customer and using our products.
• Address customer questions as their main POC and ensure swift resolution of issues.
• Act as a liaison between customers and internal teams to ensure customer's needs are met. Triage questions to the appropriate teams to answer.
• Develop and maintain strong relationships with customers, understanding their business needs and objectives.
• Advocate for customer needs/issues cross-departmentally and track customer feedback to enhance the product and customer experience.
• Conduct regular check-in meetings and account reviews to assess customer satisfaction and usage trends.
• Provide educational resources and training sessions to help customers maximize the use of our product.
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive business growth.

Qualifications:

• Bachelor’s degree in Business, Communications, or related field preferred.
• Proven track record of success in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and project management skills
• Ability to manage multiple priorities and tasks in a dynamic environment.
• Prior Customer Success or Support role in a technology company.
• Ability to learn a new software product quickly to be able to troubleshoot issues and train customers
• Prior experience with Healthcare Revenue Cycle Management or Health Insurance Billing. Ideally in the Addiction Treatment or Behavior Health industry.

What We Offer:

• Competitive salary and benefits package.
• A vibrant and inclusive workplace culture.
• Opportunities for professional growth and development.
• This position is fully remote.