Customer Success Manager

About Broccoli AI Broccoli AI is building the AI operating system for home service businesses . We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work . Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: Hundreds of contractors use Broccoli to run their front office We’ve grown from $0 → millions in ARR in under a year We’re trusted by both single-location operators and large multi-location groups Raised $25M+ from Khosla Ventures and YC AI Success Manager — Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR. What you’ll do Own a portfolio of customers (SMB → enterprise) Drive adoption and usage of Broccoli’s AI agents Identify and execute expansion opportunities : More call volume More products (inbound, outbound, QA, etc.) More locations Monitor account health using data (usage, bookings) Run onboarding and ensure fast time-to-value Work closely with product + engineering to improve outcomes What we’re looking for Analytical You’re comfortable with data and metrics You can quickly understand what’s working vs not Operator mindset You don’t wait for instructions — you figure things out You think in workflows and outcomes, not tasks AI-native You use tools like Claude to move faster and automate work You look for leverage in everything you do Revenue-oriented You understand your job is to grow accounts, not just support them You’re comfortable identifying and pushing upsells Customer-focused (but not soft) You care about customer outcomes — revenue, bookings, efficiency You’re willing to push customers to change how they operate What success looks like Your accounts expand consistently High product adoption and usage across customers Low churn, high NDR Customers see clear ROI from Broccoli You manage more accounts over time without losing quality (through systems + AI)