Customer Success Manager

WHO ARE WE? Our vision is to transform human behaviour into actionable intelligence. SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence , a transformative approach to understanding, mapping, and predicting human behavior. Using our proprietary Cognitive AI model , we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions. Our innovative technology powers ONE , our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale. The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals , including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR , and ISO-27001 . To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers. WHAT WILL YOU BE DOING? The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform. This role goes beyond traditional account management. The CSM acts as a strategic operator , helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time. You are the bridge between platform capability and real-world results . How will YOU contribute to the Team? 1. Drive Customer Outcomes & Platform Adoption Own the success of assigned accounts by ensuring customers: Launch campaigns successfully within the platform Understand how to translate audience intelligence into activation Increase spend and usage over time You will guide customers from insight → activation → optimization → scale. 2. Act as a Strategic Advisor to Customers Support customers in: Audience strategy and persona development PMP deal structuring and activation Campaign optimization and performance interpretation This is not support—it’s consultative enablement. 3. Manage Customer Health & Retention Monitor and act on key indicators: Platform usage and engagement Campaign activity and spend trends Frequency of logins and workflow completion Proactively intervene before churn risk appears. 4. Drive Revenue Expansion Within Accounts Identify and execute opportunities to grow: Campaign budgets Platform usage across teams New use cases (CTV, programmatic, cross-channel activation) The goal is to turn customers into long-term growth partners. 5. Partner Cross-Functionally Collaborate with: Sales → for upsell and expansion opportunities Product → to relay customer feedback Platform team → to ensure campaign success You are the voice of the customer internally. Success Metrics Customer retention rate Growth in customer spend (expansion revenue) Platform adoption and usage rates Time to first campaign activation Customer satisfaction (CSAT / NPS) WHO ARE WE LOOKING FOR? 3–7 years in Customer Success, Account Management, or Programmatic Media Strong understanding of DSPs, PMPs, and media activation workflows Ability to translate data into actionable insights Experience managing agency or brand relationships Highly proactive, structured, and commercially minded WHY THIS ROLE MATTERS SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth. OUR ETIQUETTE We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values: Innovation & Agility Teamwork & Collaboration Data Integrity & Ethics Results driven performance Human by design Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people. We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status. PERSONAL ATTRIBUTES You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality Understand what it means to deliver excellence. Good sense of humor and ability to stay calm under pressure. Well-organised with excellent communication and time management skills. WHAT CAN WE OFFER YOU Social work environment Flexible working arrangements Mentorship programs Remote working support across multiple markets We are a team of passionate experts. We are not just leading this industry; we are defining it. Please send us your resume in English to [email protected]