Customer Success Manager, APAC (Remote)

Customer Success Manager, APAC (Remote) Position summary We are looking for a driven and client-focused Customer Success Manager to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners. This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem. Duties and responsibilities Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. Monitor client engagement metrics and proactively address signs of churn risk. Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. Support clients in Korea, leveraging cultural and regional knowledge to build trusted relationships. Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot). Requirements Korean language fluency is essential (native or near-native). Proficiency in English (written and spoken). 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC). Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly. Proactive, organised, and data-driven approach to managing a portfolio of accounts. Comfortable working in a remote-first, fast-paced environment Nice to have Experience working with or for crypto exchanges, financial regulators, or banks. Knowledge of regional regulatory frameworks (e.g. AIFC, FATF recommendations). Experience using CRM platforms (HubSpot). Department Sales & Business Development Locations Seoul Remote status Fully Remote About Crystal Intelligence Crystal is a globally distributed team of world-class blockchain analysts, award-winning mathematicians, and professional software developers with headquarters in London and Amsterdam. We design an all-in-one blockchain analytics solution for regulators, financial services, and law enforcement. Our crypto transaction monitoring and risk assessment software enables financial institutions to comply with global anti-money laundering regulations. Law enforcement agencies and regulators use our technology and data to track the movement of cryptocurrencies in real-time to identify illicit fund flows and solve investigations. Our platform, Crystal Expert, is available as a free online blockchain explorer, as SaaS, or API. Founded in 2016 Co-workers 100+