Customer Success Manager (B2B SaaS)

About Airsquire

Airsquire is a Singapore tech company revolutionizing Industry 4.0 jobsites with our cutting-edge 360° A.I. space virtualization technology. We are riding on the Smart Nation wave in construction digitalization in Singapore and have acquired the largest enterprise clientele of reputable real estate developers and builders.

Our product, Airsquire 360° Virtual Sites, helps capture, visualize, and share interactive 360° "street views" of jobsites simply and quickly. We are building on our momentum in the market and growing our team. If you identify as a challenger, self-starter, and team player who wants to work with an open-minded, talented, and energetic team - then Airsquire is for you!

The Opportunity: Drive SaaS Adoption in a High-Growth AI Startup

We are looking for a Customer Success Manager with a strong background in tech adoption, relationship management, and account retention - no prior construction (AEC) experience is required.

If you are a proactive, tech-savvy relationship builder who wants to transition into an exciting A.I. scale-up, you will thrive here. While not mandatory, any prior background or familiarity with the built environment or site workflows is welcomed as a bonus.

What You Will Do

As our Customer Success Manager, your primary focus is to ensure our enterprise clients derive maximum value from the Airsquire platform, driving user adoption, account retention, and long-term expansion.

Responsibilities:

• Seamless Onboarding: Lead end-to-end software deployment for new enterprise accounts, focusing on workflow integration and quick time-to-value.
• User Adoption & Training: Conduct engaging remote and on-site training sessions. Create clear, accessible onboarding guides to ensure seamless user adoption.
• Proactive Account Management: Build and maintain deep relationships with key client stakeholders. Monitor usage data to identify accounts at risk of churn and execute proactive retention strategies.
• Voice of the Customer: Gather structured user feedback, map business workflows, and collaborate directly with Product Management (via tools like Jira or Figma) to guide feature improvements.
• Support & Escalations: Serve as the primary contact for client inquiries, resolving software usage tickets swiftly and empathetically.

Who You Are

• Education: Diploma or Bachelor's Degree in Business, Communications, Information Technology, AEC, or a related field.
• Experience: 2 to 4 years of hands-on experience in Customer Success, Account Management, or B2B SaaS implementation.
• AEC Exposure (Bonus): No prior construction or AEC experience is required. A degree, diploma, or past exposure to Architecture, Engineering, Construction, or Facilities Management is a welcome bonus.
• Communication & Empathy: Exceptional written and verbal English communication skills. High empathy and patience with an ability to simplify complex technical software into clear, actionable concepts for diverse stakeholders.
• Tech-Savvy & Analytical: Comfortable mapping business processes and using CRM/analytics tools (e.g., HubSpot, Pipedrive, Mixpanel) to track account health.
• The "Challenger" Mindset: Highly organized, self-motivated, and eager to take full ownership of client outcomes in a fast-paced scale-up environment.

Why Airsquire?

• Drive Strategic Account Ownership: Lead the complete enterprise customer journey, serving as a trusted advisor to key decision-makers.
• Hybrid Work Environment: Enjoy a modern, trust-based culture with a blend of office, remote, and client-facing days.
• High-Impact Innovation: Work directly with a flat-hierarchy team pushing the frontiers of AI and digital twin technologies