Customer Success Manager (CAN)

Are you the person people count on to stay on track? The Customer Success Manager is a people person who keeps members accountable. You've kept customers active and renewing in a sales or retention role. You'll onboard new members and get them to a first win. You'll check in the moment someone goes quiet. You'll keep members engaged so they stay and renew. If this sounds like you, read on. The Role Onboard new members in their first week Run daily engagement inside our Skool community Check in on members who go quiet Track member health in the CRM Report on engagement and retention Skills & Experience Must-Haves: 2+ years in customer success, account management, or community management Experience in sales, retention, or marketing Currently based in Canada Excellent English skills (C2 level). Nice-to-Haves: Hands-on experience with a CRM such as HubSpot or Salesforce Direct experience with Skool Background in coaching, education, or a membership or course business Experience managing an online community or membership program (Skool, Circle, Discord, or Mighty Networks) What We Offer Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST) Compensation: $3,000/month About Us We're an online membership community built on Skool. Members join to learn, get support, and reach real results together. We care most about members making progress, and this role keeps them moving. We'd love for you to join us! Submit your application and we will be in touch soon. Note: Only resumes in English will be taken into consideration. In the form, please respond "COMPASS" to the "Why should we consider YOU for this position?" question. Important Note: This is a contractor position, not an employee role.