Customer Success Manager (Chinese speaker)

Job summary

The Customer Success department is a team that bridges the gap between technical understanding of our solutions and fostering long-term strategic relationships with our clients.

As a Customer Success manager, you will be responsible for technical relationship management with our clients, which includes onboarding our main solutions, evaluating and delivering client requests for improvements, and proactively reaching out to the clients to ensure alignment between our products and the clients' business goals.

What you’ll be doing?

• Maintaining an expert level of Company products knowledge
• Maintaining an expert level of the MetaTrader 4 and MetaTrader 5 platforms
• Working with clients to establish and achieve goals
• Gathering customer feedback and requests on a regular basis, summarizing and providing reports to stakeholders on product performance
• Creating and maintaining internal documentation based on recurring issues
• Crisis management and problem ownership
• Facilitating communication within the team for efficient problem resolution
• Reporting progress and status updates clearly to senior management, clients, and sales/account managers
• Maintaining CRM and other company’s systems
• Training customers and colleagues to use products and new features
• Maintaining customer relationships and ensuring customer satisfaction
• Driving increased revenue and profit to achieve the company’s growth

What We’re Looking For?

• Customer-centric mentality, deep understanding of client needs
• Excellent communication and interpersonal skills
• Ability to handle stress and manage multiple priorities
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Familiarity with CRM systems and ticketing platforms
• Experience with product demonstrations and presentations
• Basic technical knowledge (HTML, CSS, MySQL, REST API, Windows service)
• Fluent spoken and written English (C1+) and Upper-Intermedia Chinese (B2+) skills are a must
• Previous experience as a Business Analyst, Product Manager, Technical Support Analyst, Customer Success (Support) Manager, or any other in customer-facing roles, preferably in SaaS or tech industries, will be an advantage

Conditions:

• Remote international working environment;
• The probationary period of 3 months (education is included);
• 28 days of paid annual leave;
• Sports, English courses, medical expenses, coworking, professional courses compensation and other perks;
• Full-time remote job.

Our Culture

People First: We work remotely from different countries and value open, respectful communication.

Integrity: We appreciate transparency, ownership, and honest feedback.

Growth: We support continuous development, knowledge sharing, and process improvement.

Reliability: We build stable products and reliable workflows people can trust.