Customer Success Manager – Civil Engineering & Construction

🚀 Take what you know about civil engineering and construction and use it differently You know how complex projects actually work. Information lives in different places. Teams don’t always have the same view of what’s happening. Decisions can rely on drawings, spreadsheets, site visits and information that quickly becomes out of date. You’ve probably looked at some of those processes and thought: there has to be a better way of doing this. That’s where Sensat comes in. We build digital twin technology that helps teams working on major civil engineering and infrastructure projects visualise their projects, bring complex information together and make better decisions. Our customers are delivering energy-grid upgrades, water networks, rail programmes and other major infrastructure projects across the UK and US. We’re looking for someone who understands that world because you’ve worked in it yourself . This isn’t a traditional Customer Success hire. You don’t need a background in SaaS or previous Customer Success experience. We’re looking for someone who has worked in civil engineering, construction or infrastructure project delivery and wants to take that experience in a different direction. You’ll bring the industry knowledge. We’ll help you learn the Customer Success side. 🛠️ What you’ll actually do You’ll own relationships with a portfolio of Sensat customers, helping project teams use the platform to solve real problems and get more value from the technology. You’ll get underneath how customers currently work, where the pain points are and where Sensat can help. You’ll onboard and train users, build relationships across project teams, run regular customer conversations and spot where adoption isn’t working — then get into the detail of why. You’ll also spend time with customers and prospective customers on-site, helping demonstrate Sensat in the context of real projects and showing how the platform could help solve the challenges their teams are facing. You’ll also work closely with our Product and technical teams, bringing back what you’re hearing from customers and helping us understand where the product can make the biggest difference. This isn’t about becoming a relationship manager who happens to work for a technology company. We want you to understand the project, understand the problem and help the customer use technology to solve it. 👷 We’re interested in how you’ve worked, not just your job title You might currently be a Site Engineer, Project Engineer, Development Engineer, Assistant Project Manager, Project Manager, Technical Manager, Design Engineer, Site Manager or Pre-Construction Manager working across civil engineering, construction or major infrastructure projects . You could also come from digital construction, digital delivery or change management within the industry , particularly if you’ve helped project teams adopt new technology or change the way they work. We’re particularly interested if you’ve worked during design and pre-construction or delivery , where teams are trying to understand a site, coordinate information, identify risks and make good decisions before work progresses. You know what it’s like to work across different disciplines, contractors and stakeholders. You can hold your own in a room with technical people because you’ve worked alongside them. You’re also someone who naturally gets into the detail. When something isn’t working, you want to understand why , not just find a workaround. And technology is already part of how you think. Perhaps you’ve introduced a new tool, improved a manual process, helped roll out a new digital way of working or supported project teams through a technology change. We don’t mind exactly what the example is. We’re interested in people who naturally look for better ways to solve problems and can bring other people with them. Most importantly, you understand that civil engineering and construction haven’t always been the quickest industries to adopt new technology, and you want to be part of changing that . ➕ Even better if... You’ve had exposure to some of the technology and digital ways of working that are changing how infrastructure projects are delivered. That could include geospatial technology, mapping, surveying or drone data; BIM, CAD or digital engineering; digital project-delivery tools; or helping implement new technology and ways of working across project teams. Experience training people on new tools, explaining technical information to different audiences or supporting digital change and adoption would also be valuable. You don’t need all of this. We’re much more interested in your curiosity about technology and how you’ve used it to solve real problems. 🌱 Why make the move? You don’t have to leave civil engineering or construction behind to do something different. At Sensat, you’ll stay close to the projects, people and problems you already understand while seeing them from a completely different perspective. Instead of solving a problem on one project, you’ll work with different infrastructure teams and help them use technology to plan, collaborate and make decisions differently. You’ll get exposure to Customer Partnerships, Product and technical teams, learn how a growing technology company works and develop skills you probably haven’t had the opportunity to build in a traditional project role. You’ll stay close to the industry too, with opportunities to visit project sites, meet customers and see first-hand how Sensat is being used across major infrastructure projects. We’re not expecting you to arrive knowing how to be a Customer Success Manager. What we can teach you is Customer Success. What’s much harder to teach is what it’s actually like to work on these projects. That’s what we’re hoping you’ll bring. 🤝 Why Sensat? Sensat builds technology for an industry you already know. Our AI-powered digital twins help infrastructure organisations visualise, plan and manage complex projects with greater confidence, helping teams reduce risk, improve collaboration and make better decisions. If you’ve worked on projects and found yourself frustrated by disconnected information, repeated site visits, manual processes or technology that doesn’t quite do what the team needs, you’ll understand the problems we’re trying to solve. Joining Sensat also gives you the opportunity to work at the cutting edge of construction technology, alongside people across Product, Engineering and industry who are trying to solve problems you’ll recognise from your own experience. As a growing technology business, you’ll have the opportunity to contribute ideas, broaden your experience and help shape how we work with customers as Sensat grows. You’re not leaving the industry behind. You’re using what you know to help change how it works. And when you look at Sensat, we’d love you to be thinking: “Where could I have used this on one of my projects?” If you’ve spent time thinking there has to be a better way of doing this , we’d like to hear from you. Benefits 📈When Sensat succeeds, so will you, with equity share options 🏝️Take a break using your 30 days of annual leave (in addition to bank holidays) 🌎 A flexible working environment 🎓 Continue learning every day through your £500 personal development fund 🥳 Regular social events! We’ve been to the theatre, racing around the tracks go-karting, had movie nights, watched the London Symphony Orchestra, line dancing lessons and murder mystery... 💓 We’ve got your back, be it immediate access to mental health support through Spill or enhanced Family Leave for those welcoming a new arrival, we support you throughout your journey here. 🩺 We care about our people and want to make essential healthcare accessible and affordable. That’s why we have an Opt-in Corporate health and wellbeing cash plan (offering up to £1700 in cash back annually) provided through BHSF. 💻 We want to enable you to do your best work without having to think about whether your tech will work, so we'll set you up with a MacBook, mouse & keyboard and £250 towards setting up your WFH environment. 💸 Pension: with Penfold. Employer contribution of 3%, employee contribution set at 5% but can be increased (relief at source or salary sacrifice). 🏋 Access to the benefits of our Fora office membership, including access to their gyms and fitness classes, events and dog friendly office 🚲 Other benefits including cycle to work scheme, season ticket loans, eye-care vouchers, payroll giving 📍 London, Shoreditch | Hybrid – 2 days per week in the office | Regular travel to customer sites 👤 Reporting to our Head of Customer Partnerships At this time, we are only able to accept applications from those who have a right to work in the United Kingdom. Our office is in Old Street, London. Diversity, Equality & Inclusion We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need, and our recruitment processes are conducted in accordance with the Equality Act 2010. If you require any adjustments during the recruitment process, please let us know.