Customer Success Manager - French Market 🇫🇷

Customer Success Manager - French Market 🇫🇷 We're now looking for a French-speaking Customer Success Manager to join our Paris team and own the relationship with our French clients. 🚀 Your mission You'll be the strategic partner our French clients rely on. This is not a support role - it's a business partner role. Your job is to make sure they get real, measurable value from Spendesk, stay with us, and grow with us. You'll inherit an established portfolio on one of our biggest and most historical markets, and your job is to take it to the next level. What you'll do 🤝 Own your client relationships Build strong, trusted partnerships with Finance Managers, CFOs and key decision-makers across the French market Proactively advise clients on best practices and platform optimisation, anticipate their needs before they even ask Drive deep adoption and ensure every client extracts real, measurable value from Spendesk from day one Lead structured business reviews and co-build success plans aligned with client goals 📈 Protect and grow revenue Monitor account health proactively and act early to mitigate churn risk - don't wait for the red flag Identify expansion and upsell opportunities and partner with Sales to convert them Maintain high NPS and customer satisfaction across your portfolio Contribute to net revenue retention through strategic account management 🔊 Be the voice of your customers internally Relay structured, actionable feedback to Product and Marketing teams Contribute to the launch and adoption of new features within your customer segments Collaborate cross-functionally with Sales, Marketing and Product to ensure a seamless client experience What we're looking for Must-have 🇫🇷 French - native level, mandatory 🇬🇧 Professional English - working proficiency (our team is international) 3+ years of experience in a customer-facing role (CSM, Account Management, Financial Advisory...), you've been around the block and you know how to manage a portfolio with autonomy A genuinely consultative mindset: you advise, anticipate and add value - you don't just answer tickets Strong ownership: you manage your portfolio independently and know how to get things done Analytical thinking: you use data to spot risks and opportunities early and make informed decisions Passion for customer experience and building long-term, trust-based relationships ⭐ Strong plus Background in Finance, Accounting, Fintech, ERP or SaaS - if you already speak the language of Finance teams and CFOs, you'll hit the ground running Experience managing a mid-market portfolio (100-1,000 employee companies) Familiarity with tools like Gainsight, Salesforce, or similar CS platforms As we are an international team, please submit your application and CV in English. About Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission. For more information: www.spendesk.com/press About our people & culture We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefits Our culture is built on trust, empowerment, and growth — with benefits to match! Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive) Lunch 60% funded by Spendesk (Swile Card) Alan Premium health insurance A Gymlib pass to let off steam after a productive day at work Access to Moka.care for emotional and mental health wellbeing Latest Apple equipment Great office snacks to fuel your day A positive team to work with daily! Diversity & Inclusion At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply. Département Customer Success Role Customer Success Strategy Locations Paris Remote status Hybrid Employment type Full-time About Spendesk Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect. Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture. Ready to grow further? Check out their open roles!