Customer Success Manager - full or part-time

Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Customer Success Manager and Appointment Confirmation Lead Full job description Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked. What You’ll Do: Work in a team to make high-volume outbound calls to warm leads Keep prospects engaged and schedule qualified sales appointments Engage with customers to schedule installations and service calls Work fast, think on your feet, and control the call What We’re Looking For: Customer service mindset —you know how to connect with a customer and understand their needs Street-smart communicators —you know how to keep people on the phone Experience setting appointments (home improvement, solar, or similar a plus) Competitive and money-driven mindset —you want to win and get paid High-volume energy —you’re ready to make an impact every day Self motivation – you hold yourself accountable to achieve results Key Responsibilities: · Confirm appointments with clients via phone calls, emails, or other communication channels. · Maintain accurate records of client interactions and update client information in our database. · Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. · Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. · Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows. Qualifications: · Excellent communication skills, both verbal and written. · Strong interpersonal skills with the ability to build rapport quickly. · Exceptional organizational and time-management abilities. · Self-starter with high accountability for results. · Prior experience in customer service, account management, or a related field is preferred. · Proficiency in using CRM software and other relevant tools highly preferred. · Ability to pass a background check. What We Offer: · Competitive comp package, including direct incentives for achieved goals. · Opportunities for professional growth and development. · Collaborative and supportive work environment. · Make a meaningful impact by contributing to our clients' success. · A proven system with warm leads—no cold calling. · Paid training. · Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results. Location: Near Springfield, IL and surrounding areas is strongly preferred If you're ready to take your communication and organizational skills to the next level and be a vital part of a dedicated team, we want to hear from you! Apply today by sending your resume and a cover letter outlining your relevant experience. Join us in delivering excellence and building lasting client relationships at Five Star Bath Solutions! Job Type: Full-time or Part-time Benefits: Flexible schedule Paid time off Paid training Work from home Work Location: Hybrid remote in Springfield, IL 62707 Flexible work from home options available. Compensation: $18.00 - $40.00 per hour Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area. We are your local bathroom remodeler specializing in all things bathroom remodeling including tub to shower conversion, bath tub to shower conversion, small bathroom remodels, safety bath installation, new shower installation, and more. Key to the Five Star Bath Solutions brand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.We appreciate the support each community provides in doing business with Five Star Bath Solutions. While our customers strengthen our business, we hope to strengthen our communities, providing service of value to local organizations or community members. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.