Customer Success Manager I

Salary Range: $60,000.00 To $65,000.00 Annually The entry point into Revenova's Customer Success Manager career track. The CSM I supports a portfolio of smaller, lower-complexity customers while developing the product knowledge, business acumen, and customer-management skills needed to grow within Customer Success. This is a developmental role designed for someone highly organized, customer-focused, and curious, who wants to build a career in Customer Success and transportation technology. Key Responsibilities • Support and manage day-to-day relationships for a portfolio of smaller and lower-complexity Revenova customers. • Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships. • Develop an understanding of each customer's business, transportation workflows, goals, and use of the Revenova platform. • Help customers understand and utilize available Revenova resources, training, and product capabilities. • Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention. • Prepare for and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows. • Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal process. • Recognize potential customer needs or opportunities for additional Revenova products and services and communicate them to the appropriate team. • Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained within internal systems. • Participate in implementation-to-Customer Success handoffs for newly assigned customers. • Build knowledge of Revenova, Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience. • Travel occasionally as needed for customer or company engagements. Collaboration & Escalation • Escalate customer concerns, risks, and complex business needs to Customer Success leadership or the appropriate internal resource rather than attempting to resolve them alone. • Coordinate with Support, Professional Services, Product, and Technical Account Managers to connect customers with the right internal resource for technical or implementation questions. • Share customer feedback and recurring themes with Customer Success leadership. Qualifications • 1–3 years of experience in logistics, transportation, supply chain, customer-facing account management, or customer service preferred. • Strong written and verbal communication skills. • Strong organizational and time-management skills with the ability to manage multiple priorities. • Customer-focused mindset and ability to build positive professional relationships. • Curiosity and willingness to learn customers' businesses, workflows, and goals. • Ability to recognize when a customer concern requires additional support or escalation. • Comfortable learning new software platforms, technology, and transportation concepts. • Experience with Salesforce is a plus but not required. • Self-motivated, coachable, and interested in developing a career in Customer Success. What Success Looks Like • Assigned accounts stay engaged and renew on schedule with minimal last-minute intervention. • Growing independence — fewer escalations needed for routine relationship and renewal work over time. • Demonstrated readiness to take on a larger, more varied portfolio (CSM).