Customer Success Manager I (Collegiate DII/DIII, North America)

We're hiring a Customer Success Manager I (Collegiate DII/DIII, North America) to own a growing portfolio of collegiate accounts and drive the renewals and expansion that keep Teamworks the trusted partner in the DII/DIII market. I'm Michael Woo , Director, Customer Success at Teamworks. We're seeing real growth in the DII/DIII collegiate space, and this role lets us match that growth with the level of attention each account deserves. This role exists so our CSMs can take a more personalized, high-touch approach with each account rather than spreading across too large a book. You'll be the main point of contact and the voice of the customer for a portfolio of DII/DIII schools, directly responsible for the two numbers that matter most to our team: gross revenue retention and expansion revenue. This is a chance to own real business outcomes on a high-performing team, in a market that's growing fast and hasn't been fully tapped yet. The Role Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle, from onboarding through renewal and expansion Drive renewal and expansion conversations that directly move our GRR and Net New ARR numbers Partner with our team to dig into account data and Gainsight insights, spotting risk and opportunity before it becomes a fire drill Use AI tools like Claude and Notion AI as a genuine thought partner, starting from the business problem and figuring out where AI actually helps Build trusted relationships across coaches, compliance staff, and athletic department leadership to deepen product adoption What I'm Looking For What You Must Bring Experience working in collegiate athletics or as a Customer Success Manager with a background in college athletics, we're open to either path but need real grounding in one Demonstrated ability to run a renewal or pricing conversation with a hesitant customer, not just talk about having done it Genuine, intentional use of AI tools like Claude or Notion AI, starting from the business problem rather than the tool Comfort managing an independent book of roughly 100 accounts without heavy day-to-day oversight Familiarity with some or all Teamworks products Even Better If Experience with Teamworks products (i.e. Hub, Compliance & Recruiting) Background in account management or SaaS customer success Experience with customer education or training programs Why This Role This is a chance to own a fast-growing piece of the collegiate sports market and see your work show up directly in the numbers that matter, GRR and ARR. You'll get the pace and tools of a tech company alongside the world of college athletics, and you'll be joining a Customer Success team that's already performing at a high level and building the next chapter of it. This role is not eligible for sponsorship at this time. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. About Teamworks We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com .