Customer Success Manager (Marketing Industry)

This is a remote position.

About the Company

The client is a growing digital marketing company that helps businesses improve their online presence and generate measurable growth through strategic marketing initiatives.

The company works with clients across a range of marketing services, including paid media, social media, SEO, content, and lead generation. As the business continues to grow, it is looking for a highly capable Client Success Manager to help manage client relationships, coordinate internal marketing efforts, and identify opportunities to improve client performance and expand accounts.

The company is focused on building an empowered team where employees are trusted to take ownership, solve problems independently, and make thoughtful decisions without requiring constant oversight.

About the Role

The Client Success Manager is a high-ownership hybrid role combining client relationship management, marketing project coordination, campaign oversight, reporting, and account growth.

The successful candidate will serve as a key point of contact for clients while working closely with internal marketing specialists to ensure projects stay on track and clients receive strong results and service.

This is not a traditional customer service role focused primarily on responding to client requests.

The ideal candidate will be a proactive problem-solver who understands digital marketing, can evaluate campaign performance, identify opportunities for improvement, and take ownership of moving initiatives forward.

This role requires someone who can operate independently, manage multiple priorities, communicate confidently with clients, and coordinate effectively with internal team members.

Most importantly, the company is looking for someone who thinks for themselves, takes initiative, and is comfortable making decisions within their area of responsibility.

Client Success & Relationship Management

• Serve as a primary point of contact for assigned clients and maintain strong, professional relationships.
  

• Communicate regularly with clients to understand their goals, priorities, challenges, and overall satisfaction.
  

• Proactively follow up with clients regarding ongoing initiatives, deliverables, performance, and next steps.
  

• Ensure client expectations are clearly understood and communicated to the internal team.
  

• Identify potential client concerns or risks before they become larger issues.
  

• Build trust with clients by providing thoughtful communication, reliable follow-through, and proactive support.
  

• Help clients understand marketing performance and translate results into clear next steps.
  

Marketing Campaign Oversight

• Review client campaigns and marketing performance to identify trends, issues, and opportunities.
  

• Work closely with internal marketing specialists to evaluate campaign performance and recommend improvements.
  

• Develop a strong working knowledge of digital marketing channels, including paid media, social media, SEO, content, and lead generation.
  

• Identify opportunities to improve campaign performance, client results, and overall marketing strategy.
  

• Ask thoughtful questions and challenge assumptions when campaign performance or client outcomes do not align with expectations.
  

• Stay informed about client goals and ensure marketing activities remain aligned with broader business objectives.
  

Project Management & Team Coordination

• Coordinate projects and deliverables across internal marketing team members.
  

• Assign and follow up on tasks to ensure deadlines and commitments are met.
  

• Maintain visibility into project status, outstanding tasks, and upcoming priorities.
  

• Identify bottlenecks, missing information, and potential delays before they become larger issues.
  

• Facilitate communication between clients and internal marketing specialists.
  

• Ensure client requests and priorities are translated into clear internal action items.
  

• Proactively follow up with team members and help keep projects moving forward.
  

Reporting & Performance Analysis

• Aggregate and organize client reporting across multiple marketing initiatives.
  

• Review key performance indicators and marketing metrics to understand client performance.
  

• Help interpret reporting and identify meaningful insights, trends, and areas for improvement.
  

• Prepare and communicate clear performance updates for clients and internal stakeholders.
  

• Monitor client performance over time and identify opportunities for optimization.
  

• Use data and reporting to support recommendations and strategic conversations with clients.
  

Account Growth & Opportunities

• Identify opportunities for additional services, increased marketing budgets, or expanded client engagements.
  

• Recognize when client needs may be changing and proactively bring potential opportunities to the internal team.
  

• Partner with leadership and marketing specialists to develop recommendations for account growth.
  

• Understand the connection between marketing performance, client goals, and business outcomes.
  

• Help ensure clients are receiving the appropriate level of support and strategic value as their businesses grow.
  

Ownership & Problem Solving

• Take ownership of client and project issues from identification through resolution.
  

• Solve problems independently whenever possible rather than escalating every decision to leadership.
  

• Identify what needs to happen next and take action without waiting for detailed instructions.
  

• Use sound judgment when prioritizing competing requests and deadlines.
  

• Proactively identify opportunities to improve processes, client experience, and team efficiency.
  

• Communicate important issues clearly and escalate when leadership involvement is genuinely needed.
  

• Contribute to a culture of accountability, initiative, and continuous improvement.
  

Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Project Management, Digital Marketing, or a similar role.
  

• Previous experience working with clients in a professional or agency environment.
  

• Experience working with digital marketing campaigns and a strong understanding of marketing concepts and performance metrics.
  

• Strong written and verbal English communication skills.
  

• Excellent client relationship and interpersonal skills.
  

• Strong organizational and project management abilities.
  

• Ability to manage multiple clients, projects, priorities, and deadlines simultaneously.
  

• Comfortable working with reporting, data, and performance metrics.
  

• Demonstrated ability to work independently with limited supervision.
  

• Strong problem-solving and critical-thinking skills.
  

• Strong follow-through and accountability.
  

• Ability to coordinate effectively with multiple team members and departments.
  

• Confidence communicating with clients and internal marketing specialists.
  

• Proactive mindset with a strong sense of ownership.
  

• Ability to make reasonable decisions independently and take action without constant approval.
  

• Comfortable working in a fast-paced, remote environment where priorities may change.
  

Technical Skills

Experience with the following tools is highly valued:

• Google Workspace / Google Drive
  

• Slack
  

• CRM platforms
  

• Project management and task-tracking platforms
  

• Marketing reporting and analytics platforms
  

• Google Analytics
  

• Google Ads
  

• Meta Ads Manager
  

• SEO tools
  

• ChatGPT or other AI productivity tools
  

Experience with additional digital marketing platforms and reporting tools is a plus.

Benefits

• Salary: $2,200 - $3,000 + Opportunity to increase based on performance.
  

• Growth opportunity: Opportunity to grow with a fast-growing company and take on increasing responsibility over time.
  

• Remote: Fully remote position (LATAM).