Customer Success Manager (m/f/d) [Talentpool]

Why join the talent pool This is not a role tied to a specific opening, but a way for us to connect with experienced Customer Success Managers who could be a strong fit for future opportunities at KNIME. Whether your strength lies in working closely with strategic enterprise customers, managing a broad mid-market portfolio, or driving adoption at scale, we’d love to stay in touch. By applying, you agree that we may store your personal data (such as your name, email address, and CV) for up to 12 months for recruitment purposes at KNIME and use it to consider you for current and future opportunities. You can withdraw your consent at any time by contacting us, and we will delete your data without delay. If we see a match, we’ll reach out to start the conversation. Mission Helping customers derive real value from their data - through trusting relationships and sustainable success with KNIME. Role Overview As a Customer Success Manager, you’ll guide customers through their entire journey—from onboarding to successfully integrating KNIME into their daily workflows. You’ll serve as a central point of contact, build strong relationships, and work closely with account managers and internal experts to translate customer goals into measurable value. Responsibilities Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations. Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME. Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps. Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Managers to drive expansion. Ensure predictable renewals through early risk identification, clear value communication, and structured renewal planning. Depending on your focus, manage either strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation. Requirements You care deeply about helping customers succeed and can translate product capabilities into real business outcomes. You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement. You focus on measurable impact, connecting usage and adoption to tangible business results. You build trust across stakeholders, from practitioners to executive sponsors and navigate complex organizations. You identify risks early, act on signals, and drive momentum rather than reacting late. You work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience. Leveling What Success Looks Like • Customers use KNIME successfully and consistently in their daily work • Strong, trusting relationships with client organizations • High customer satisfaction and long-term partnerships • Active contribution to growth and retention What we offer Purpose-driven work: Help organizations turn data into insights and make better decisions with an intuitive, open-source platform. Impact at scale: Work with a diverse customer base, from mid-market companies to global enterprises across industries. Autonomy and collaboration: Take ownership of your accounts while working closely with a supportive, experienced team. Learning: Grow in an international environment with strong exposure to data analytics, AI, and customer success best practices. Sports: Subsidized gym memberships and sport offerings in selected locations. Flexibility: Hybrid and remote work options with flexible hours to support your work-life balance.