Customer Success Manager (Mobile Growth & ASO)

About Us At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles. Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community. Job Description This is a remote position. We are looking for a proactive, analytical, and client-focused Customer Success Manager to support mobile app developers with App Store Optimization (ASO) and mobile growth. The role combines client management, hands-on ASO execution, growth strategy, and AI-powered quality assurance. You will own the client relationship after the sales process, guide clients through onboarding, execute ASO initiatives, review AI-generated recommendations, and continuously improve growth strategies based on performance data. Your Duties Lead client onboarding calls and guide clients through connecting Apple App Store Connect and Google Play Console. Maintain regular communication with clients through Slack and recurring strategy calls. Develop and implement ASO strategies for iOS and Android applications. Optimize app titles, subtitles, keyword banks, descriptions, and other store metadata. Conduct keyword research and identify opportunities to increase organic app visibility. Develop localization strategies for international markets. Create hypotheses and coordinate A/B testing for app icons, screenshots, and preview videos. Monitor app performance and identify opportunities to improve conversion rates and organic growth. Manage recurring ASO and growth tasks and prioritize high-impact opportunities. Review and improve AI-generated audits, reports, summaries, and recommendations before sharing them with clients. Identify errors, missing opportunities, and strategic gaps in AI-generated outputs. Provide structured feedback to help improve AI-powered tools and recommendations. Prepare initial audits and establish an actionable growth roadmap within agreed timelines. Host recurring client calls to present results, review ongoing activities, and define next priorities. Maintain accurate tracking spreadsheets and client documentation. Coordinate internal updates and document client communications and meeting outcomes. Requirements 2+ years of hands-on experience in App Store Optimization (ASO). Experience working with both Apple App Store and Google Play Store. Strong knowledge of keyword research, keyword modeling, and metadata optimization. Experience with mobile app growth and conversion rate optimization (CRO). Understanding of app performance metrics and the ability to identify practical growth opportunities. Experience with ASO localization and international app growth is a plus. Experience with creative A/B testing for app icons, screenshots, or preview videos is a plus. Fluent English with strong written and spoken communication skills. Comfortable conducting client onboarding calls, presentations, and recurring strategy meetings. Strong analytical, pragmatic, and detail-oriented approach. Ability to prioritize low-risk, high-impact growth opportunities. Strong client-focused and ownership-driven mindset. Ability to work independently while coordinating with internal teams. Comfortable working with AI-powered tools and reviewing AI-generated recommendations.