Customer Success Manager - REMOTE (open to all countries)
ToplineXAbout Us
ToplineX builds cold email growth engines that help B2B companies generate predictable pipeline. We design and run outbound systems that identify the right accounts, reach them with clear messaging, and turn them into qualified sales conversations. Our clients typically sell high-value or complex offerings, and they rely on us to keep their pipeline moving month after month.
We're looking for a Customer Success Manager to own our client relationships and make sure delivery runs smoothly.
What You'll Be Doing
You'll be the main point of contact for our clients and the bridge between them and our technical GTM team.
- Running client calls: onboarding, regular check-ins, and performance reviews
- Owning day-to-day client communication so clients always know what's happening and what's next
- Understanding each client's goals, ICP, and offer, and translating that into clear requirements for the technical team
- Coordinating with the GTM team to make sure campaigns launch on time, run as planned, and issues get resolved quickly
- Reporting on campaign performance and setting expectations around what good looks like
- Spotting risk early: flagging unhappy or disengaged clients and acting before it becomes churn
- Identifying opportunities to expand or extend engagements with existing clients
Goal: every client feels looked after, delivery never slips, and clients stay and grow with us.
What Success Looks Like
- Clients renew and expand rather than churn
- Requirements reach the technical team clearly the first time, with minimal back-and-forth
- Clients get proactive updates rather than chasing us
- Problems get surfaced and solved before they show up in a client call
Who Is This Role For
- Has managed B2B client relationships before (agency, SaaS customer success, or account management)
- Communicates clearly and confidently with senior stakeholders
- Organised and detail-oriented: keeps track of many moving parts across several clients
- Comfortable working closely with a technical team and translating between "client language" and "delivery language"
- Proactive: notices what needs doing and does it
Required Skills & Experience
Must have:
- Experience managing client relationships, ideally in an agency or B2B services environment
- Experience with client retention, onboarding, or account management
- Clear, confident spoken and written English
- Strong organisation and follow-through
- Comfortable using AI tools in your daily work
- Professional remote setup: quiet workspace, reliable computer, stable internet
Bonus if you have:
- Experience in outbound, cold email, or GTM (agency-side or in-house)
- Familiarity with tools like Instantly, Smartlead, Clay, or similar
- Experience in a fast-moving startup or agency environment
Working Style & Expectations
- Full-time remote role
- Working hours with strong overlap with US business hours, since most of our clients are US-based
- Direct collaboration with the founder and the technical team
- Short daily check-ins on Slack, weekly client pipeline reviews
What's In It For You
Full-time salaried role from day one. As the company grows, this role can evolve into leading the customer success function and managing future CSM hires, with performance incentives tied to client retention and growth.
How To Apply
To be considered, please complete the application form below. We only review applications submitted via the form.
👉 https://forms.gle/qYNqU9n5Wy4M1tgs9