HI
customer success manager saas
- Hiring from
- Mexico
- Work type
- Remote
- Posted
- Sep 27, 2026
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26 days ago
Customer Success Manager (AI)
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Work format
remote (only Mexico)
Work type
fulltime
Grade
middle
b2
Country
Mexico
aiaccount managementcustomer successretentionb2b saasexecutive communicationcustomer health scoringrevenue expansion
Vacancy from Hirify Global, list of international tech companies
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Plus is required to make matches and apply
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This is a gold-standard job posting with a very clear career trajectory, detailed onboarding, and a trendy AI-driven product domain.
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Hirify AI/Original
TL;DR
Customer Success Manager (AI): Managing retention, adoption, and net revenue expansion for a B2B SaaS customer portfolio with an accent on AI-driven health signals, product usage data, and executive stakeholder engagement. Focus on leading strategic business reviews, identifying expansion opportunities, and translating platform usage into measurable revenue outcomes.
Location: Remote role based in Guadalajara, Jalisco, Mexico
Company
hirify.global is building an AI-powered Predictive Revenue System that helps revenue teams make data-driven decisions and improve growth.
What you will do
- Own retention, adoption, and net revenue expansion across a defined customer portfolio.
- Use AI-driven customer health signals, product usage data, and engagement scoring to prioritize actions.
- Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to revenue outcomes and ROI.
- Partner with Account Management to identify and drive expansion opportunities.
- Represent customer needs internally by sharing structured feedback with Product and Engineering and coordinating resources to resolve challenges.
- Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance.
Requirements
- Experience in Customer Success, Account Management, or a post-sale role at a B2B SaaS company.
- Direct ownership of retention and expansion outcomes, including management of a customer portfolio and related targets.
- Ability to work with product usage data and customer health signals to prioritize decisions.
- Strong executive presence and ability to build trusted relationships with senior customer stakeholders.
- Excellent written and verbal communication skills, including translating platform capabilities into business outcomes.
- Experience with sales engagement, revenue intelligence, or revenue operations platforms such as hirify.global, Clari, Gong, Outreach, or similar tools.
Nice to have
- Experience with AI-driven customer health scoring, engagement analytics, or predictive churn signals.
- Experience partnering with Account Management on expansion in a shared-account model.
Culture & Benefits
- Inclusive and supportive workplace focused on culture add.
- Cross-functional collaboration across Customer Success, Account Management, Support, Product, and Marketing.
- Shared ownership of customer outcomes across success, sales, and support.
- Comprehensive benefits package.
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