Customer Success Manager - Turkish (11 month Fixed Term Contract)

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

The Customer Success Manager (CSM) partner closely with Account Director (ADs) from the Sales Team to achieve a significant return on investment and drive business success with their LinkedIn Talent Solutions (LTS) investment. The CSM collaborates with the account team to focus on post sales stages, managing customer relationships and partnering with the Account Director (AD) to maximize customer value in accordance with customer service tier. The CSM helps customers achieve their business objectives through account level onboarding, metric-driven discussions and Talent solutions product advisory for priority accounts.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Manage customer experience and partner with Account Director (AD) to ensure value delivery our Hiring Solutions in accordance with customer service tier
• Travel to market to spend in-person time with customers at least 4 times a year
• Collaborate with account team to understand customer objectives, align advice to customers’ overarching goals, and deliver meaningful customer meetings, including Success Planning, Success Review and/or Value Review for Talent solutions
• Consult customer and provide thought leadership on Talent Solutions through demonstrating deep knowledge of product suite in talent area
• Build strong relationship with Account Directors (AD), partner with them on prioritized accounts and build a custom action plan to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
• Maintain healthy customer engagement levels by analyzing engagement metrics in order to identify customers in need of product education through account level onboarding, implementations and product utilization and engagement and/or consultation and drive best practice usage of the Learning Center
• Act as a trusted advisor to customers to drive product adoption and ensure they leverage the solution to achieve agreed on operational priorities, leading to full realization of business value
• Maintain deep knowledge of our products and insights to serve as a thought leader and demonstrate best practices to users and champions to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
• Interpret customer insights through research and industry knowledge to drive change in product and act as the voice of customer to Product Marketing Managers / Product team. Lead customer engagements with insights through customer research, industry-specific trends and story telling.
• Utilize methodology and internal tools to ensure all strategic accounts are being outreached timely and the relationship is properly managed with accounts
• Lead with insights through smart client research, industry-specific information and trend

Basic Qualifications:

• 2+ years of Customer Success, Account Management, Consulting, Talent Acquisition and/or Sales
• Fluency in Turkish language

Preferred Qualifications:

• Experience in analyzing data, trends and client information to identify product or service growth opportunities
• Recruitment and/or Employer Branding or other applicable HR / Talent experience
• Strong verbal and written communication skills and technical aptitude
• Excellent organizational, project management, and time management skills
• Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint) and team collaboration tools (Sharepoint, Teams, etc.)
• Experience in using CRM software (preferably Microsoft Dynamics)
• Ability and openness to thrive in ambiguity
• Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Ability and drive to work independently and to collaborate across the business and functions with various stakeholders
• Ability to work independently and collaborate cross-functionally.

Suggested Skills

• Stakeholder Management
• Account Management
• Data Analysis

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