POSITION:
Customer Success Officer
LOCATION:
We will only consider candidates legally authorized to work in
Guatemala
.
WORKPLACE TYPE:
Flexible hybrid working environment
CLOSING DATE:
11 September 2026
JOB LEVEL:
11
POSITION SUMMARY:
The Customer Success Officer is responsible for supporting the Rainforest Alliance's business partners along the global supply chain (e.g. manufacturers, packers, traders, retailers and producers). You will be responsible for giving advice to assure compliance with the standards, policies and requirements of our programs, including registration in the Rainforest Alliance certification platform, traceability, trademarks/labelling and other supply chain requirements.
The Customer Success Officer will use best practice Customer Success processes to improve customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.
The Officer, Customer Success reports to the Customer Success Manager, Americas.
WHAT YOU WILL DO:
The Rainforest Alliance's Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate.
Log in daily to our ticketing system and live chat to promptly respond to inquiries coming from companies about registering with us, profile completion, online traceability and labelling requirements.
Walk customers through our requirements and the use of our tools via phone calls, webinars or, occasionally, in person.
Review and approve labelling and trademark use requests for certified products and promotional materials.
Collaborate internally with other Customer Success colleagues or other teams such as Technology, Quality of Implementation, Corporate Engagement, Marketing or others as needed in order to enhance the customer experience.
Share inputs and feedback on behalf of the Customer Success unit for processes that impact our work and overall support our continuous improvement activities; and
Other duties and projects as assigned.
WHAT YOU BRING:
Bachelor's degree in Marketing, Communications, Business Administration, or others related to the field.
Minimum 2-3 years of relevant experience in areas such as: customer service for B2B or B2C companies, reception desk, junior account management, sales, marketing, or communications.
Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product in English.
Open to work collaboratively in cross-functional teams.
Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred.
BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:
Be a part of a global organization with an impactful mission and a collaborative, respectful, and accountable culture.
Enjoy opportunities for professional growth and career development.
Benefit from remote working flexibility and flexible hybrid working environment.
A favourable time‑off policy.
Prioritize your wellbeing. We have numerous ways to promote work-life balance.
Apply now and let's grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.
If you have any questions about the job vacancy, please contact the HR department:
recruitment@ra.org
The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.