Customer Success Onboarding Specialist

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
You will:

• Guide customers through the onboarding journey, from kickoff to successful adoption.

• Understand each practice's workflows and recommend best practices to improve productivity and profitability.

• Deliver engaging training sessions for doctors, secretaries, and practice managers.

• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.

• Set clear expectations, proactively identify risks, and remove adoption blockers.

• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.

• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.

• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.

• Excellent communication, presentation, and active listening skills.

• Strong stakeholder management and conflict resolution skills.

• Ability to manage multiple projects while staying organized and focused on priorities.

• Customer-centric mindset with strong problem-solving abilities.

• Ability to influence customers through a consultative approach and build long-term trust.

• Ownership, resilience, and a proactive attitude.

• Passion for technology and digital transformation.

• Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).

• Native Italian and fluent English (C1).

• Based near Munich or Milan, or willing to relocate.

Administrative Info:

• Contract: indefinite term contract

• Salary: 30K + 15% bonus (OTE)

• Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera

• Office Model: Hybrid Mode 3 days in the office, 2 days remote

• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

• Trial Period: 60 working days

• Start Date: Starting October 2026

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

• Bonus for paid English or German language courses.

• Training courses, books, workshops, and team-building activities for personal and professional growth.

• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.

• Regular company reunions (yearly meetups, Christmas dinner)

• Snacks and fruit always available in the office, along with good beer at the end of the week.