Customer Success Program Manager

About the Role We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time. What You'll Do Own the customer onboarding-to-retention workflow Direct follow-ups and check-ins to catch and solve problems early Coordinate across sales, accounting, and product as issues arise Build the systems and processes as you go — this role isn't fully defined yet Report progress and flag issues before they become bigger problems Who you are 10-15 years of experience managing people or complex processes A track record of taking on responsibility without needing close supervision Comfortable working through ambiguity and building structure where none exists Excellent written and spoken English A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles We offer: Open to candidates in Latin America or Europe Salary: $2500–$3500 USD/month (based on experience) 100% Remote