Customer Success Representative (French & English)

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better. Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way. We’re looking for a Customer Success Representative (French & English) to help us deliver exceptional support and build lasting relationships with our users. You’ll be the voice of the brand, supporting customers in both French- and English-speaking markets, guiding them through our platform, resolving issues with empathy and efficiency, and turning every interaction into a positive experience. What You’ll Do: Providing prompt, professional, and empathetic customer support in French and English via chat, email, and other channels Guiding users through the features and functionalities of our platform and educating them when needed Resolving customer issues efficiently while maintaining a high standard of service and communication Actively gathering and sharing customer feedback, working closely with product and development teams to improve the user experience Monitoring customer satisfaction and contributing ideas to improve engagement and loyalty Working in shifts, including late and night shifts What We’re Looking for: Prior experience in customer service, support, or another client-facing role Fluency in French and English (written and spoken) Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally Quick learner, comfortable working with complex systems and explaining them clearly to users Customer-centric mindset with a genuine passion for helping people Ability to work under pressure and manage multiple tasks effectively What We Offer: Competitive salary and annual performance bonus. Premium health insurance. Up to 25 days paid annual leave 1 work-from-home day per week. Opportunity to grow within a dynamic international company. A collaborative, fun, and forward-thinking work culture. If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.