Customer Success Specialist (Analytics)

At Bloom Digitals, we believe in the extraordinary talent of Mexico and Latin America. Our mission is to create world-class opportunities by connecting our region's brightest minds with the global marketplace, driving meaningful and sustainable economic growth.

On a practical level, we are a nearshore staff augmentation partner. We help international companies scale their teams seamlessly by embedding elite, fully bilingual remote professionals directly into their daily operations. We bridge the gap between quality and affordability, allowing global businesses to grow without borders while providing our talent with exciting, long-term international careers.

Benefits

• Monthly salary: 500 USD
• Christmas bonus
• Mental health support
• Up to 3 days of sick leave with full pay
• Vacation bonus equivalent to 25% of the corresponding vacation days
• Professional Growth & Upskilling Opportunity
  

Key Responsibilities

• Guiding Fullstory onboarding customers throughout the onboarding project, from kick-off to final training session.
• Coaching on installation, answering basic questions, sharing best practices, and providing high-quality, live-instructor training of the Fullstory platform.
• Working with the clients to schedule and keep onboarding on track against agreed-upon timelines.
• CX insights/ Data analysis work with guidance from management and leadership.
• Continuous review of Fullstory features, seeking training (self or guided) as needed.
• Staying up to date on industry trends, uses of AI in analytics, and other relevant topics to the job/company/industry.
• Participating and managing the completion of tasks on time and efficiently.
• Building and reviewing presentation materials for client meetings, keeping accurate and detailed records/notes of training sessions, and communicating professionally to clients and team members.

Key Requirements

• Completion of a 4-year college degree in Human Computer Interaction (HCI), UX Research, Digital Marketing, Digital Analytics, or other related field.
• 6+ months of web analytics experience using tools such as Google Analytics, FullStory, and similar tools.
• 1+ year of digital UX-related (web design, UX design, user research, front-end development, or other similar) experience.
• Extensive experience with the FullStory platform
• Highly analytical, numbers-oriented, and able to interpret statistical data at both the user and business levels.
• Working knowledge of digital marketing and digital commerce, specifically traffic acquisition, e-commerce, and lead generation practices and related technologies.
• Strong attention to detail, extremely organized, and capable of managing projects with limited supervision.
• Knowledge of website design and UX best practices, and understanding of web development.
• Effective, proactive, and efficient communication skills.
• Comfortable working in a fast-paced, dynamic environment

Desired skills

• Familiarity with basic qual/quant research
• Strong understanding of how websites are developed and updated, including HTML, CSS, JavaScript, and related front-end technologies
• Working knowledge of mobile app development and related frameworks.

Working Conditions

• Work Environment: 100% Remote
• Working hours: 10 hours per week

Why Join Us?

• You will report directly to the COO, ensuring your strategies are heard, valued, and implemented without bureaucratic red tape. APPLY NOW!