Customer Success Specialist (Part Time)

We are hiring a Customer Success Specialist for a B2B marketing services company in the lead generation industry. This is a Part-Time remote role for a United States based client. The role is focused on managing client relationships, supporting retention, driving upsells, and maintaining CRM hygiene.

The ideal candidate is experienced in customer service, client support, or account coordination. They enjoy building relationships, communicating with clients, and staying organized.

Key Responsibilities

• Primary workflows include handling onboarding calls, check-in calls, client communication, and offboarding calls.
• Manage customer retention initiatives, upselling opportunities, and testimonial collection.
• Own day-to-day client communication, including campaign updates and service-related discussions.
• Maintain accurate and up-to-date CRM records and pipeline tracking (GoHighLevel or similar).
• Support basic sales conversations with clients where opportunities for expansion arise.
• Ensure a high level of client satisfaction through structured follow-ups and proactive communication.
  
  

Required Qualifications

• 2+ years of proven experience in customer service, account management, or sales support roles.
• Hands-on experience managing outreach, pipelines, or client workflows in GoHighLevel (GHL) or similar CRMs.
• Ability to confidently handle client conversations and identify upsell opportunities.
• Excellent spoken and written English with a clear, neutral accent and strong phone presence.
• Highly process-driven, coachable, and comfortable working in a fast-paced, KPI-focused environment.
• Experience working in a remote, global team environment.
  
  

Preferred Qualifications

• Experience working with marketing agencies, lead generation companies, or professional services firms.
• Familiarity with cold SMS and cold email best practices, including compliance and opt-out handling.
• Experience booking meetings or handling client communications in financial services or high-trust niches.
  
  

Required Skills & Tools

• Email and calendar management tools (Gmail/Outlook and Calendly)
• Google Workspace and Slack (or similar communication and reporting tools)
• GoHighLevel for CRM, outreach, pipeline, and calendar management
• VoIP dialer tools (e.g., JustCall, Aircall, Twilio)
• Productivity and documentation tools (Google Workspace or Microsoft 365)
  
  

Schedule & Pay

• Part-Time position; 20 hours per week; US business hours (Monday–Friday, 9AM–1PM Central Time, with flexibility across US time zones)
• Fully remote role for a United States based client
• Pay ranges from R7000 – R10,000 ZAR per month, plus performance-based bonuses for retention, upsells, and testimonials
• Includes training, playbooks/SOPs, and strong growth potential in a fast-scaling program
  
  

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone
  
  

Benefits

• Competitive pay rates with performance-based upside
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with the founder and sales team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a fast-scaling marketing program
  
  

If you’re a proactive, client-focused professional who enjoys building strong client relationships, driving retention, and identifying growth opportunities, and you thrive in a fast-paced environment, we’d love to hear from you.