Customer Service Sales Representative

We're Hiring: Customer Retention Specialist (Remote)

At TalentPop App, we are passionate about driving revenue and delivering exceptional customer experiences — and we are looking for a sales-focused Customer Retention Specialist to join our fully remote, full-time team.

This is one of our most exciting roles. You will bridge the gap between customer interest and conversion, using a consultative and conversational selling approach to guide customers toward confident purchasing decisions while building lasting brand loyalty.

What You'll Do

• Drive revenue and conversions through proactive abandoned cart outreach via phone, email, and SMS using a consultative, pressure-free selling approach
• Engage customers through live chat to identify needs, recommend products, and drive sales using real-time product knowledge
• Execute subscription churn recovery by identifying cancellation triggers, offering alternatives, and providing incentives to retain customers
• Conduct post-purchase follow-ups to ensure customer satisfaction and encourage repeat purchases
• Build trust and rapport through empathetic, professional, and personalized service across every interaction
• Leverage CRM tools to track customer interactions and ensure timely follow-ups
• Proactively identify and resolve customer concerns with creativity and effective problem-solving
• Consistently achieve KPIs including conversion rates, retention metrics, and customer satisfaction scores

What We're Looking For

• Minimum 1 year of sales experience with a focus on consultative or conversational selling, upselling, cross-selling, and subscription recovery
• At least 1 year of experience in phone support or proactive live chat engagement
• Strong verbal and written English communication skills
• Demonstrated ability to build trust with customers through empathetic and personalized communication
• Consistent track record of meeting or exceeding sales KPIs
• Familiarity with CRM systems, live chat software, and e-commerce tools is a plus
• Quick learner with the ability to retain detailed product knowledge and adapt to diverse processes
• Strong multitasking abilities across multiple customer touchpoints and communication channels
• A bachelor's degree in business, marketing, or a related field is a plus but not required

Technical Requirements

• Personally owned PC or laptop (borrowed equipment is not accepted)
• Minimum 25 Mbps upload and download internet speed
• Dedicated and quiet workspace

Additional device specifications confirmed throughout the hiring process*

What We Offer

• Paid time off
• Health and dental insurance or monthly health stipend depending on location
• Permanent work-from-home setup
• Commission on sales generated
• Career growth opportunities and a clear progression plan

How to Apply

Use this link to apply: https://talentpop-cs-app.replit.app/

When selecting the position, please choose "Brand Concierge" from the list.

When prompted for an application code, use: BC

Please note: Only applications submitted through the link provided will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.

We look forward to reviewing your application!