Customer Success & Support Specialist

We’re hiring a Customer Success & Support Specialist to help our international customers get started with momencio, prepare for their events, and use the platform successfully.

This hands-on role combines customer onboarding, product support, and account coordination. You’ll work directly with customers and closely with our leadership, product, and technical teams.

About momencio

momencio is a Field Revenue Intelligence platform that connects the people businesses meet, the conversations they have, and the revenue that follows. We help marketing and sales teams capture contacts and conversation context, qualify opportunities, share content, and follow up through connected CRM workflows.

What you’ll do

• Configure customer accounts and lead online onboarding and training.

• Coordinate event preparation, check readiness, and follow up afterward.

• Handle support questions, investigate issues, and coordinate technical resolutions.

• Monitor account usage, event activity, and capture accuracy.

• Lead routine customer meetings, maintain records, and follow through on agreed actions.

• Communicate product updates and contribute to customer feedback, community, and success stories.

What we’re looking for

• Experience in customer support, onboarding, customer success, or software implementation, preferably in B2B SaaS.

• Excellent spoken and written English, with confidence leading meetings, delivering training, and writing professional customer communications.

• Technical curiosity and a structured approach to troubleshooting.

• Strong organization, attention to detail, and dependable follow-through.

• Initiative, critical thinking, and the ability to work independently while collaborating effectively.

• Empathy, composure, and sound judgment when customers need help.

Experience with HubSpot, Salesforce, Freshdesk, ClickUp, or event technology is a plus.

You’ll join a small team with direct access to leadership, technical support for escalations, and opportunities to develop broader customer success responsibilities.

Location, schedule, and compensation

The role is remote, with availability aligned to European and US customer coverage and occasional flexibility for live events.

We’re considering two arrangements for this vacancy:

• Employment in Greece: between €950 and € 1,150 net per month, depending on experience.

• Independent contractor: up to US$1,700 per month, depending on experience, payable against invoice.

Full schedule and engagement details are available through the relevant link below.

Interested?

View details and apply:

Remote employment within Greece: https://shorturl.at/LycaZ

Remote independent contractor: https://shorturl.at/utSHN

You can also email careers@momencio.com