Customer Support

around 8-5 PM PST

Within 1-2 months

Customer Interaction:

Respond to customer queries via email, chat, social media, and phone in a timely and accurate manner.

Handle complaints, provide appropriate solutions within a time limit, and follow up to ensure resolution.

Provide product and service information, assist with placement of orders, refunds, or exchanges.

Problem Solving:

Use critical thinking to identify the root cause of issues and provide solutions that are in line with company policies and benefit the customer.

Collaborate with cross-functional teams to address and resolve product or technical issues.

Feedback and Continuous Improvement:

Gather feedback from customers and share insights with the team to help improve products, services, and processes.

Stay updated with company offerings, policies, and best practices.

Maintain Professionalism:

Ensure all written and verbal communication is clear, polite, and professional.

Stay composed and empathetic in all customer interactions, even when facing challenging or demanding situations.

Administrative Duties:

Maintain records of customer interactions, transactions, comments, and complaints.

Utilize customer relationship management (CRM) systems and tools effectively, with a preference for those experienced with Kustomer CRM.

Excellent written and verbal communication skills, ability to handle multiple customer interaction channels (email, chat, social media, phone), strong problem-solving and empathy, and experience with CRM systems.

Experience with Kustomer CRM, cross-functional collaboration experience, and demonstrated ability to gather and communicate customer feedback for process improvement.

CRM systems (Kustomer preferred), email, chat platforms, social media management tools, and phone systems.