Customer Support Agent

Pure is a global dating app committed to bringing honesty and fun into the dating world. We believe that dating is more than just swiping – it’s a delightful journey where everyone can discover something special, regardless of their preferences. We are seeking a Customer Support Agent to join our team and contribute to the continued growth of the Pure app. What will you do? Deal with user complaint s in system chats , identify the root causes and promptly find solutions to correct them; Answer user letters in the customer service system , help users with their tech or other issues, provide customers comprehensive information about the company’s services and products; Analyse users' queries , check the information from users in different systems (admin-panel, analytical system, Google console, users logs system, payment merchant system) and make a decision about posting the problem in corporate chat to resolve it with developers/product managers; Resolving financial chargeback disputes ; 2 days on / 2 days off 13PM – 1AM CST Who are we looking for? You enjoy resolving issues and helping others You have a high level of English and French will be a big plus Experience working in Customer Support What we offer? Remote work A competitive salary that matches your level of experience An opportunity to work on a product in the growth stage Yearly education budget A multinational and diverse workplace At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!