Customer Support Agent

Role Overview:

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.

Key Responsibilities:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)

Ideal profile for the position:

• Fluent Polish speaker;
• Good communication skills and a customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.

Work Model & Schedule:

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

1. HR Interview with a recruiter;
2. Final interview with the team;
3. Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!