Customer Support Agent

Customer Support Agent At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward. In this role, you will: Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance Handle customer requests and issues with a strong focus on service quality and user experience Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work Collaborate with internal teams to resolve customer cases and operational issues Maintain a professional and customer-centric approach in all interactions Be ready to work night shifts as part of a rotating schedule Skills you’ll need to bring: Strong written communication skills with attention to clarity and tone Language proficiency: Turkish— B1+, Russian- fluent Customer-oriented mindset with a high level of empathy and stress resilience Responsibility, accuracy, and the ability to stay focused in a dynamic environment Confident basic computer skills and the ability to quickly adapt to new systems Availability to work from a personal laptop during the first two weeks of training Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation Division Forward Locations Uzbekistan Remote status Fully Remote Employment type Full-time Function Customer Service