Customer Support Agent

We're Hiring: Customer Support Agent — 100% Remote, South Africa

At TalentPop App, we're building a team of Customer Support Agents who genuinely care about delivering great support and making every customer interaction count. If you're reliable, solutions-focused, and ready for a permanent remote role, we want to hear from you.

The basics:

• Fully remote — open to candidates based in South Africa, Philippines, and Jamaica
• Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates
• Hours: US business hours

What You'll Do

• Handle customer inquiries through email, live chat, phone, and/or social media
• Support customers with orders, shipping, product details, and returns
• Provide thoughtful, high-quality responses that reflect our service standards
• Keep a professional, solutions-oriented approach in every interaction

What We're Looking For

• Strong written and verbal English
• At least 1 year of online or remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Sharp problem-solving and communication skills
• An adaptable, solutions-first mindset

Technical Requirements

• A personally owned PC or laptop (no borrowed equipment)
• Minimum 25 Mbps upload and download internet speed
• A dedicated, quiet workspace
• A plan for load-shedding (backup power, mobile data, or similar) to stay reliably online during your shift

What We Offer

• A genuinely permanent work-from-home setup — no return-to-office plans, ever
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Annual performance-based increases
• Real career growth opportunities as we continue to expand

Ready to bring your customer support skills to a team that values reliability and genuinely invests in your growth?

We'd love to hear from you — click Apply Now to get started.